Vacancies in Abuja at Bolton White Hotels & Apartments

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success. We are recruiting to fill the position below:   Job Title: Guest Relation Officer Location: Abuja Duties and Responsibilities

• Meet and greet guests upon their arrival at the hotel
• Interact with guests and provide a welcoming atmosphere
• Coordinate and supervise activities for guests
• Attend to guests' queries, needs and other special requests
• Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
• Promote the facilities and services offered by the hotel
• Cooperate and coordinate with the other hotel departments to provide an efficient service
• Provide general information and directions
• Advise and assist guests on leisure activities, places to visit and travel arrangements
• Be especially attentive to repeat guests and other VIP guests
• Bid farewell to guests at the end of their stay

• An outgoing and cheerful personality
• A diplomatic and polite manner
• Guest service skills
• Communication and listening skills
• Organisational and time management skills
• Decision-making, negotiation and problem solving skills
• A smart and well groomed appearance (I have to look really smart at all times!)
• The ability to deal with difficult situations and sensitive issues
• The ability to multi-task and work under pressure
• The ability to keep confidentiality and privacy
• Fluency in English and ideally knowledge of a foreign language
• Telephone manners
• Computer literacy

• General knowledge of various topics such as the arts, cuisine, history, geography and culture
• The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
• The ability to communicate with people from all walks of life and of different nationalities
• Fluency in other indigenous or foreign languages will be an added advantage

• Minimum of Higher National Diploma in Hospitality Management or other relevant course.

• Developing and implementing creative marketing strategies that will make an impact, support the Hotel and drive sales

• Promote the corporate imagine of the Hotel
• To liaise and building relationships profitable business relationship. Externally, this could be with guest, corporate bodies, Government agencies and departments. Internally this could mean different related and supporting departments.
• To contribute to the strategic planning of an annual or long term marketing plan to drive forward agreed company objectives.
• To maintain, build and update clientele databases
• To organize and attend events and exhibitions for the purpose of building potential clientele base
• Managing of events
• To carry out market research and customer surveys to assess demand, brand positioning and awareness
• To evaluate marketing campaigns
• To carry out sales and following up on guest feedback and experience
• To monitor competitor activity
• To support the marketing manager, and other colleagues
• To budget manage and indentify advertising opportunities
• To building and maintaining profitable clientele
• To write and distributing business proposals to potential clients
• To manage the production of marketing materials, including leaflets, posters and flyers. This can involve writing and proofreading copy, and liaising with designers and printers;
• To arrange for the effective distribution of marketing materials

• Sales and marketing abilities
• Strong verbal and written communication skills
• Good levels of numeracy
• Experience of Microsoft Word and Excel
• Good personality and charming is important to represent on behalf of hotel management
• A clear understanding of the brand you are to work on
• Proven marketing, sales and promotions experience in hospitality industry will be an added advantage
• An understanding of online marketing
• Excellent communication skills
• Excellent bargaining and negotiation skills
• Good knowledge of hospitality industry product and services
• Excellent organizational and prioritization skills
• High levels of creativity

• A minimum of HND in Sales and Marketing or any relevant field
• At least four years working experience in similar position

• Additionally responsible for managing overall daily operations in the laundry
• Ensure extreme cleanliness of all hotel linen and customer clothing supplied for cleaning

• Manage overall daily operations of the Laundry
• Assists in determining product requirements necessary to meet the Laundry Department's needs
• Recommends equipment, linen and chemical purchasing needs to section Head in budget preparation
• Ensures proper segmentation and separation of department linen
• Ensure laundry supplies are ordered and controlled in line with Business and Events
• Ensure proper loading and unloading of dryers, and also setting proper temperature for different items that require cleaning
• Schedules preventative maintenance of laundry equipment and co-ordinate with the engineering department for any maintenance issues
• Assists in standardizing the method in which laundry tasks will be performed.
• Responsible for proper running of equipment and proper amounts of chemicals usage
• Receive records and oversee sorting of clean linen from laundry and ensure proper arrangement on the shelves and racks
• Assigns schedules and duties to laundry staff as per business needs
• Makes recommendations to the Executive Housekeeper
• Manage customer service issues quickly and effectively
• Responsible for maintaining cleanliness of the linen area
• Ensure that linen and clothing are properly stored and recorded
• Keep and update the Laundry productivity report on a daily basis

• Marketing skills
• Physical mobility and stamina
• Detail-oriented and Professional

• Minimum of OND, Intermediate or Equivalent or Diploma or vocational training in Hospitality.
• Computer literacy in using MS office along with experience in using Hotel Management systems
• Four years of experience in Laundry operations in full service hotels or other large scale laundry service operations.