Vacancies in Abeokuta, Ogun State at Complete Hotel Services Nigeria Limited

Complete Hotel Services Nigeria Limited (CHS) is a Fresh Innovative Hospitality Solutions Company that focuses on TURN KEY Hospitality Project Management providing solutions and services for the hospitality industry. We are recruiting to fill the positions below:     Job Title: Food and Beverage Supervisor Job Opening ID: F&B01 Location: Abeokuta, Ogun State Job Profile

• We are looking for a professional food and beverage supervisor to be responsible for managing all F&B operations and for delivering an excellent guest experience.
• The successful candidate will be able to forecast, plan and manage all F&B orders, staff and finance.
• The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

• Managing all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserving excellent levels of internal and external customer service
• Monthly summary report with all financials in all departments of F&B
• Leading F&B team by attracting, recruiting, training and appraising talented personnel
• Establishing targets, KPI’s, schedules, policies and procedures
• Providing a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Complying with all health and safety regulations
• Reporting to the management regarding sales results and productivity.
• Performing such other duties as may be assigned by the HotelManager.
• Designing exceptional menus, purchase goods and continuously make necessary improvements
• Identifying customers’ needs and respond proactively to all their concerns
• Fully compliant on Micros systems and all staff fully trained
• Ongoing training with all staff in the F&B department
• All Micros cash up, void reporting is done daily in compliance to Hotel standards and policies procedures
• Working with the accounts department and participating in all Food, Beverage and operating stock takes

• Must have 4 - 5 years Proven food and beverage management experience
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Culinary School Diploma or Degree in Food Service Management or related field.
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Communication and leadership skills
• Up to date with food and beverages trends and best practices

• To ensure the accuracy of accounting records and completing a number of administrative functions to facilitate the growth of the organization and its activities.

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Accurately posting room fees, related taxes and other paid services, including restaurant, Internet and resort fees, to each guest’s account daily.
• Perform night audit of hotel and outlet for revenue as per existing procedures.
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
• Administer and compile daily Restaurant Revenue Report data and perform audit on Service journals and r tapes to classify under different heads.
• Verify all account entries and balances, consolidate credit-card charges and submit for payment.
• Addressing discrepancies and have the authority to apply discounts to settle a guest’s account.
• Monitor audit journals and reports from front office computer system and point of service.

• First Degree in Hotel Management, Accounting or its equivalent.

• Effective Management skills
• Oral and written communications
• Report generation
• Microsoft Office and Accounting Software
• Data analysis
• Batch processing, Billing, Mathematical aptitude
• Organized, Resourceful, Self-starter, Multi-tasker
• Accuracy.

• Must be Friendly, honest, transparent and diligent in all dealings.

• Candidate must possess 4 years experience in a 3-4stars hotel as Night duty supervisor/Manager.

• Applicants Must reside in Abeokuta, Ogun State. Outside candidate should not apply.
• The following details should form the body of the email:
  • Full names of applicant
  • Position applied for.
  • Phone number
  • Actual location.
  • Total years of professional experience.
  • Age.
  • Highest educational qualification