Vacancy For Personal Assistant at Tranter IT Infrastructure Services Limited

Tranter IT Infrastructure Services Limited (Tranter IT) was founded in 2004 and offers flexible IT support, expert training and professional IT project delivery. We support small, medium and large-sized organizations throughout West Africa. Tranter IT helps clients improve organizational and individual performance by leveraging on well- designed and managed IT infrastructure, backed by expert IT support and training. We are recruiting to fill the position below:     Job Title: Personal Assistant to the ED (Sales and Marketing) Location: Lagos Job Description

• The prospective candidate will support the ED in  delivering sales and marketing results.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Manage diary and schedule meetings and appointments
• Make travel arrangements
• Take dictation and minutes
• Source office supplies and manage logistics
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Screen and direct phone calls and distribute correspondence
• Handle requests and queries appropriately
• Produce reports, presentations and briefs
• Devise and maintain office filing system

• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Excellent use of Excel
• Previous experience in a customer support role or similar role that involves customer support  and sales
• Track record of over-achieving quota