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Job For Customer Service Officer In A Dry CleaningCompany

LeadHire Limited - Our client, a Dry Cleaning Company is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer Location: Lagos Responsibilities

Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Utilize computer technology to handle high call volumes
Close out or open call records
Compile reports on overall customer satisfaction
Resolve customer complaints via phone, email, mail or social media
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback.
Reconcile accounts at the close of business.
Other assigned duties.

Requirements

Minimum of B.Sc certification with a minimum of 1 year experience in similar position.
An excellent communicator.
Computer Proficiency.
A cheerful personality.
Female Preferred for this position.

How to Apply Interested and qualified candidates should send their CV and Applications to: [email protected] with “Customer Service Officer” as the subject of the email.

Application Deadline 24th March, 2019.

Lagos State

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