Nationwide Recruitment For Customer Service Officers In A Renowned Company

A reputable company in Nigeria require for immediate service the position below:     Job Title: Customer Service Officer Location: Nationwide Details

• The Customer Service Officer interact with the company’s customers to provide them with information to address enquires regarding sales of products and services. In addition, the CSO deals with and resolves any customer complaints.

• Self-motivated individual with the ability to multitask
• Excellent presentation skills
• Good problem solving and people skills
• Time management skills
• Result oriented and driven
• Ability to memorize protocols and guidelines
• Ability to identify and anticipate needs
• Ability to thrive effectively under pressure
• Results driven and customer focused
• Detail oriented and works with a high degree of accuracy
• Ability to multitask
• Handles confidential financial and personal information appropriately
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem solving skills
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction open and interactive
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guideline and policies
• Take the extra mile to engage customers
• Receive all customers to the outlet, ensuring that their requirements are prompt
• Supervise the collection and delivery of incoming and outgoing orders
• Promotional services and similar data as required.
• Exhibit a sense of ownership towards company’s objectives and goals
• Responsibility for customers’ complaints
• Issue receipts for every payment.
• Records of daily sales must be accurately recorded in ledger.
• Direct request and unresolved issues to the designated personnel/department.
• Provide feedback on the efficiency of the customer service process
• OND / HND / University degree
• A good experience in sales activities
• Computer Literacy
• Excellent Customer Skills
• Patience, attentiveness and effective communication skills
• Effective Management Skill
• Ability to thrive effectively under pressure