GUO Transport Company Limited recruitment for Customer Service Agents

GUO Transport Company Limited is a division of G. U. Okeke & Sons Limited, a household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet. We are recruiting to fill the positions below:     Job Title: Customer Service Agent Location: Lagos Job Category: Customer Service Job Description

• Receiving inbound calls and ensuring first time resolution
• Making outbound calls to get feedback from passengers(at least 100 calls)
• Bring up suggestions on how to improve the customer experience
• Maintain a proper filing system for passenger manifest for reference purposes
• Handle customer issues either via calls, social media platforms and emails and ensure prompt resolution within 48 hours of such issues been logged by the customer

• A Bachelor's degree/ HND in any related discipline
• 0-2 years’ work experience
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices.
• Must be able to communicate fluently in English Language. (knowledge of a Nigerian language will be an added advantage)
• Previous experience in a customer support role
• Applicants should be not more than 30 years of age

• Possess good communication skills
• Be a team player
• Be able to multi-task, set priorities and manage time effectively.