Customer Service Manager Vacancy at Glovick Ice Global Limited

Glovick Ice Global Limited is recruiting suitably qualified candidates to fill the position below:   Job Title: Customer Service Manager Location: Lagos Job Responsibilities

• Maintains customer satisfaction by providing problems-solving resources.
• Answers customers’ questions.
• Manages staff.
• Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
• Communicates job expectations to other employees.
• Plans, monitors, appraises, and reviews job contributions of others.
• Enforces company policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Prepares and completes actions plans.
• Implements production, productivity, quality, and customer-service standards.
• Resolves problems.
• Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
• Maximizes customer operational performance by providing help desk resources and technical advice.
• Resolves problems and disseminates advisories and warnings.
• Detects and diagnoses network problems.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
• Accomplishes information systems and organization mission by completing related results as needed
• Completes audits.
• Identifies customer service trends and determines system improvements.
• Meets customer service financial objectives by forecasting requirements.
• Prepares annual budgets.
• Schedules expenditures.
• Analyzes variance and initiates corrective actions.
• Determines customer service requirements by maintaining contact with customers and visiting operational environments.
• Conducts surveys and forms focus groups.

• OND/HND/Bachelor's Degree in any reputable institution

• Customer service skills
• Process improvement
• Analyzing information
• Developing standards
• Help desk experience.
• Strong decision-making skills
• Managing processes
• Planning
• Tracking budget expenses