How to Contact Opay Customer Care in Nigeria

Are you trying to reach Opay customer care in Nigeria for help with failed transactions, account issues, agent registration, or other complaints or inquiries? You're not alone. As one of Nigeria’s most popular mobile payment and fintech platforms, Opay serves millions of users daily—making reliable customer support a top priority.

In this guide, you'll discover all the official ways to contact Opay customer service in Nigeria, including phone numbers, email addresses, social media handles, and in-app support options. Whether you’re a customer or an Opay agent, this post will help you get the assistance you need—quickly and easily.

Opay Customer Service Channels

1. Opay Customer Care Phone Numbers

You can speak directly with an Opay support representative via phone:

• 0700 888 8328 or 020 18888 328 (for App & Card queries)
• 0700 888 8329 or 020 18888 329 (for POS Business queries)

Support hours: 8:00 AM – 5:00 PM, Monday to Friday (may vary on weekends/public holidays)

2. Opay Customer Care Email Address

Prefer written communication? Send your queries, complaints, or feedback via email:

• [email protected]

Be sure to include:

1. Your registered phone number
2. Brief description of the issue
3. Any transaction ID if applicable

3. Opay In-App Support (Help Center)

For fast responses, kindly utilize the self-service or live chat feature within the app to connect with a customer service representative

This is often the fastest and most traceable way to resolve account-related concerns

4. Opay on WhatsApp

You can also reach Opay via WhatsApp chat for customer service:

1. Copy and save this number: +234 916 599 8936
2. Message them directly through WhatsApp

5. Opay Social Media Handles

Engage or report issues on Opay's verified social media pages:

1. Twitter/X: @OPay_NG
2. Facebook: Opay Nigeria
3. Instagram: @opay.ng

Send a direct message (DM) or comment under recent posts to get attention from support agents.

6. Opay Physical Office Visits

You can also visit Opay offices for in-person assistance, especially for agent registration or technical issues.

See: Opay Offices in Lagos, Opay Office in Abuja, Opay Office in Abeokuta, Opay Office in Ibadan, Opay Office in Jos, Opay Office in Kaduna, Opay Office in Kano, Opay Office in Osogbo, Opay Office in Benue, Opay Office in Akwa Ibom, Opay Office in Owerri, Opay Office in Abia State, Opay Office in Lokoja, Opay Office in Port Harcourt, Opay Office in Benin City.

Helpfuls Tips When Contacting Opay

1. Be polite and detailed when describing your issue.
2. Always keep a record of transaction IDs or screenshots.
3. Use in-app chat first—it’s often the fastest and most effective.
4. Avoid third-party “help” pages promising instant fixes—stick to official channels.

Some Frequently Asked Questions About Opay You Might Find Helpful

1. What is the official Opay customer care phone number in Nigeria?

You can contact Opay by calling 0700 888 8328 or 020 18888 328,  0700 888 8329 or 020 18888 329.

2. How can I contact Opay customer care via WhatsApp?

Opay offers WhatsApp support through the number +234 916 599 8936. Save the number and message them directly on WhatsApp.

3. Does Opay respond to emails?

Yes. You can reach Opay customer care via email at [email protected]. Include your registered phone number and a clear description of your issue.

4. Is there a live chat option to contact Opay?

Yes, you can chat with Opay support directly through the in-app Help Center. This is often the fastest method to get help.

5. Can I visit an Opay office in person?

Yes. Opay has several offices across Nigeria. The head office is located at 1A Olubunmi Owa Street, Off Admiralty Way, Lekki Phase 1, Lagos.

6. What time is Opay customer care available?

Customer care operates from 8:00 AM to 5:00 PM, Monday to Friday. Response times may be slower on weekends and holidays.

7. How can I become an Opay agent or POS operator?

You can start the process via the Opay app, or visit a nearby Opay office for registration and onboarding.

8. What should I do if my Opay account is blocked or restricted?

Contact Opay support immediately through the app, phone, or email. Be prepared to verify your identity for security reasons.

9. Can I recover my money from a failed transaction?

Yes. Most failed transactions are automatically reversed. If not, contact customer care with the transaction ID and date for manual review.

10. Is it safe to contact Opay through social media?

Yes, as long as you're using their verified accounts. Never share sensitive data publicly.
 

Whether you're dealing with a failed transaction, seeking to become an Opay agent, or simply need help navigating the app, Opay offers multiple support channels tailored for every kind of user. From phone support and emails to WhatsApp and social media, you have reliable ways to get quick assistance — anytime you need it.

Need Help Now?

Tap into any of the official channels listed above — and don't forget to keep your transaction ID, registered phone number, and screenshots handy for smooth communication.