Call Center Agent CV Sample

Objective

Highly motivated and customer-oriented Call Center Agent with 5 years of experience in providing exceptional customer service. Skilled in handling inbound and outbound calls, resolving customer issues, and maintaining customer satisfaction. Seeking a challenging position in a reputable organization to utilize my communication skills and contribute to the success of the team.

Education

Bachelor of Science in Business Administration - University of Lagos, Nigeria (2015)

West African Senior School Certificate - XYZ High School, Lagos, Nigeria (2011)

Work Experience

Call Center Agent - ABC Company, Lagos, Nigeria (2016-2021)

• Handled a high volume of inbound calls, addressing customer inquiries, and resolving issues promptly and efficiently.
• Provided exceptional customer service, ensuring customer satisfaction and building strong customer relationships.
• Assisted customers with product information, order placement, and tracking.
• Managed and updated customer accounts, ensuring accurate and up-to-date information.
• Collaborated with cross-functional teams to resolve complex customer issues and escalations.

Skills

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work under pressure
• Proficient in using CRM software and call center systems
• Effective time management and organizational skills

Certifications

Customer Service Excellence Certification - XYZ Institute (2017)

Languages

English (Fluent), Yoruba (Native)

References

Available upon request