Call Center Customer Service Representative Interview Questions

Call Center Customer Service Representatives use their product, company and legislative knowledge to assist customers and potential customers with queries either via telephone or online. They will communicate with customers, understand their queries and offer the best possible resolution.

Whether you're a job seeker preparing to be interviewed for the role of Call Center Customer Service Representative or an employer preparing to interview candidates for Call Center Customer Service Representative position, these Call Center Customer Service Representative interview questions will help you prepare yourself for the job interview session.

Call Center Customer Service Representative Interview Questions

Below are a list of some skill-based Call Center Customer Service Representative interview questions.

1. How would you describe the role of a Call Center Customer Service Representative?
2. Do you have any experience in a call centre?
3. What would you do to provide excellent service to a customer?
4. How do you deal with an angry customer?
5. How would you tell a customer something that they will not like?
6. This position requires functioning well within a team to resolve customer issues. Can you describe your experience working in a team environment and your teamwork skills?
7. Can you describe a time when you dealt with a difficult customer. How did you handle the situation?
8. Why do you want to work in a call center?
9. What is your idea of quality customer service?
10. Are you able to work with multiple phone lines?
11. How do you make sure you meet your targets?
12. Are you able to cope well under pressure?
13. Can you multi-task? typing while talking, for example?
14. Tell us about a time when a customer call was escalated to your attention. How did you handle it? What was the outcome?
15. How do you handle calls from dissatisfied customers?
16. Describe a complex issue you helped a customer solve.
17. How do you encourage customers to buy additional products or services?

Call Center Customer Service Representative Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Call Center Customer Service Representative interviews. Click on each question to see how to answer them.

1. Why Should We Hire You?
2. What is Your Salary Expectation?
3. What is Your Greatest Strength?
4. Tell Me About Yourself
5. What is Your Greatest Weakness?
6. What Is Your Greatest Accomplishment?
7. Why Do You Want This Job?
8. Are You a Leader or a Follower?
9. Do You Have Any Questions for Us?
10. Why Do You Want To Leave Your Current Job?