Client Relationship Manager Interview Questions

Client Relationship Managers are responsible for building and maintaining good relationships with clients by listening to complaints or concerns and resolving them.

Whether you're a job seeker preparing to be interviewed for the role of Client Relationship Manager or an employer preparing to interview candidates for Client Relationship Manager position, these Client Relationship Manager interview questions will help you prepare yourself for the job interview session.

Client Relationship Manager Interview Questions

Below are a list of some skill-based Client Relationship Manager interview questions.

1. What do you consider to be good customer service?
2. How do you handle an unreasonable client?
3. What would you do if a client had a problem that you weren't sure how to resolve?
4. Have you ever had to say "no" to a client? How did you handle the situation?
5. Can you tell me about a time when you went the extra mile for a client?
6. Are you comfortable working with a team of people to manage clients?
7. What are some of the most important qualities for a successful client relationship manager?
8. How would you build trust with a new client?
9. What is your process for developing a relationship with a new client?
10. Provide an example of a time when you successfully resolved a client issue.
11. How would you ensure the sales team followed up with all leads in the marketing funnel.
12. What are the top CRM you’ve used? Which features were most useful?
13. How do you use performance metrics to ensure client relationship management is super efficient?
14. How would you integrate the CRM with social networks?
15. What marketing metrics are key to track and why?
16. What’s the top way to get customer feedback?
17. If a client has a negative experience with one of your products or services, how would you handle it?
18. What would you do if you knew about a potential client opportunity, but your manager didn’t?
19. How well do you understand our company’s products and services?
20. When was the last time you updated your sales skills training?
21. Tell us about a time your team lost a client. What would you have done differently?
22. We want to increase our customer retention rates. What is one strategy you would use to do this?
23. How often do you make sales calls?
24. How would you increase conversion rates via client relationship initiatives?
25. What makes you stand out from other candidates for this client relationship manager role?

Client Relationship Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Client Relationship Manager interviews. Click on each question to see how to answer them.

1. Do You Have Any Questions for Us?
2. What is Your Greatest Strength?
3. What is Your Salary Expectation?
4. What is Your Greatest Weakness?
5. Why Should We Hire You?
6. Why Do You Want This Job?
7. Are You a Leader or a Follower?
8. What Is Your Greatest Accomplishment?
9. Why Do You Want To Leave Your Current Job?
10. Tell Me About Yourself