Contact Centre Agent CV Sample

Objective

Highly motivated and customer-focused Contact Centre Agent with 5 years of experience in providing exceptional customer service. Skilled in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Seeking a challenging position in a reputable organization where I can utilize my communication skills and problem-solving abilities to contribute to the success of the company.

Education

Bachelor of Arts in Communication Studies - University of Lagos, Nigeria (2015)

Secondary School Certificate - XYZ High School, Lagos, Nigeria (2011)

Work Experience

Contact Centre Agent - ABC Company, Lagos, Nigeria (2015-2020)

• Handled inbound and outbound customer calls, providing information, resolving issues, and ensuring customer satisfaction.
• Managed customer inquiries via email and live chat, responding promptly and professionally.
• Collaborated with cross-functional teams to resolve complex customer issues and escalations.
• Maintained accurate and detailed customer records using CRM software.
• Identified opportunities for process improvement and provided feedback to management.

Skills

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to handle high-pressure situations and difficult customers
• Proficient in using CRM software and other contact centre tools
• Ability to multitask and prioritize tasks effectively

Certifications

Customer Service Excellence Certification - XYZ Institute (2016)

Languages

English (Fluent), Yoruba (Native)

References

Available upon request