Customer Service Representative CV Sample

A well-crafted CV is essential for any Customer Service Representative looking to showcase their skills and experience in the field. This comprehensive CV sample provides a detailed overview of a candidate's education, work experience, skills, and language proficiency.

With a strong objective statement and a focus on customer satisfaction, this CV sample highlights the candidate's ability to handle inquiries, resolve issues, and maintain positive customer relationships. The inclusion of references further adds credibility to the candidate's qualifications.

Whether you're an experienced Customer Service Representative or just starting your career in the field, this CV sample will help you stand out and impress potential employers.

Customer Service Representative CV Example

This Customer Service Representative CV sample uses a simple format that will guide you in writing a perfect CV for your job applications.

Customize it with your own details and experiences to create a personalized and professional CV/resume. Make sure to highlight your specific achievements and accomplishments that align with the job requirements.

If you'd like to add more style and formatting to this CV, take a look at our CV templates and formats.

John Doe

123 Main Street, Lagos, Nigeria

(123) 456-7890 | [email protected]


Highly motivated and dedicated Customer Service Representative with 5+ years of experience in providing exceptional customer service. Skilled in resolving customer issues, handling inquiries, and ensuring customer satisfaction. Seeking a challenging position in a reputable organization where I can utilize my strong communication and problem-solving skills to contribute to the company's success.


Bachelor of Arts in Business Administration - XYZ University, Lagos, Nigeria (2015)

High School Diploma - ABC High School, Lagos, Nigeria (2011)

Work Experience

Customer Service Representative - XYZ Company, Lagos, Nigeria (2016-present)

  • Handle incoming customer inquiries via phone, email, and live chat
  • Assist customers with product selection, order placement, and issue resolution
  • Provide accurate and timely information regarding product features, pricing, and availability
  • Resolve customer complaints and ensure customer satisfaction
  • Maintain customer records and update information in the CRM system

Customer Service Intern - ABC Company, Lagos, Nigeria (2015-2016)

  • Assisted senior customer service representatives in handling customer inquiries and complaints
  • Provided support in processing orders and tracking shipments
  • Resolved customer issues in a timely and professional manner
  • Assisted in maintaining customer database and generating reports

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to handle difficult customers and resolve conflicts
  • Proficient in using CRM software and Microsoft Office Suite
  • Attention to detail and ability to multitask


English (Fluent), French (Intermediate)


Available upon request

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