Customer Service Specialist Interview Questions

Customer Service Specialists process complaints and issues related to products or services. They help customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well.

Whether you're a job seeker preparing to be interviewed for the role of Customer Service Specialist or an employer preparing to interview candidates for Customer Service Specialist position, these Customer Service Specialist interview questions will help you prepare yourself for the job interview session.

Customer Service Specialist Interview Questions

Below are a list of some skill-based Customer Service Specialist interview questions.

1. Tell me about a time when you lost a customer account. How did you deal with this situation?
2. Tell me about a time when you had to de-escalate a conflict with a customer. How did you handle the situation?
3. How do you manage your time?
4. What does our product do?
5. If you could change one thing about our product, what would it be?
6. You have repeatedly tried to explain the same thing to a customer but they just don’t seem to understand. What do you do?
7. A customer disagrees with your approach, even though you know 100% certain that your way is the best. What do you do?
8. Are you comfortable talking with people you don’t know?
9. What would you do if you weren’t sure how to solve a customer’s problem?
10. How well do you handle criticism?
11. Do you have any experience working with vendors?
12. When scheduling appointments, what is your process for determining the best available time for the customer?
13. We want to improve our customer service metrics. What metrics would you track on a regular basis?
14. Describe your process for handling customer complaints.
15. What are some of the most important qualities for a successful customer service specialist?
16. How would you handle a situation where a customer is angry and upset?
17. What is your experience with customer relationship management software?
18. Provide an example of a time when you went above and beyond for a customer.
19. If a customer has a question about a product or service, how do you determine the best way to answer it?
20. Which customer service software programs are you familiar with?
21. What do you think is the most important aspect of customer service?
22. How often do you think customer service specialists should update their knowledge and skills?
23. There is a trend of negative online reviews. How would you address this as a customer service specialist?
24. What makes you stand out from other candidates for this customer service specialist position?

Customer Service Specialist Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Service Specialist interviews. Click on each question to see how to answer them.

1. Why Should We Hire You?
2. Why Do You Want To Leave Your Current Job?
3. Are You a Leader or a Follower?
4. Tell Me About Yourself
5. Do You Have Any Questions for Us?
6. What is Your Greatest Strength?
7. What is Your Salary Expectation?
8. Why Do You Want This Job?
9. What Is Your Greatest Accomplishment?
10. What is Your Greatest Weakness?