Customer Service Supervisor Interview Questions & Answers


A Customer Service Supervisor, also known as Customer Service Manager, oversees, leads and trains a company’s service staff. Customer Service Supervisors investigate and solve product and service complaints.

Whether you're a job seeker preparing to be interviewed for the role of Customer Service Supervisor or an employer preparing to interview candidates for Customer Service Supervisor position, these Customer Service Supervisor interview questions will help you prepare yourself for the job interview session.

Customer Service Supervisor Interview Questions

Below are a list of some skill-based Customer Service Supervisor interview questions.

  1. How do you imagine a typical day in work as a Customer Service Supervisor?
  2. How do you plan to motivate the people in your team to work hard, to deliver an outstanding service to each customer?
  3. It’s Saturday morning, and two of your employees did not come to work. You try to call them but they do not reply. Customers start entering the store. What will you do?
  4. A customer complains loudly about a service they received from one of the employees. What will you do?
  5. Tell us about a time when you demonstrated leadership in work.
  6. How do you define outstanding customer service?
  7. What do you consider your biggest weakness as a manager or supervisor?
  8. Describe the last conflict you had with one of your colleagues. What did you do to solve the conflict?
  9. How would you inspire our service team to operate as a cohesive unit?
  10. How did you manage to ensure the friendliness and professionalism of your team in your previous position?
  11. What is the most challenging customer product or service problem you have resolved in past experience?
  12. Are you a people person, and why would you say so?
  13. How do you maintain knowledge of new developments?

Customer Service Supervisor Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Service Supervisor interviews. Click on each question to see how to answer them.

  1. What is Your Salary Expectation?
  2. Why Do You Want To Leave Your Current Job?
  3. Why Do You Want This Job?
  4. Why Should We Hire You?
  5. What is Your Greatest Strength?
  6. Are You a Leader or a Follower?
  7. Do You Have Any Questions for Us?
  8. What Is Your Greatest Accomplishment?
  9. What is Your Greatest Weakness?
  10. Tell Me About Yourself