Customer Support Executive Interview Questions

Customer Support Executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

Whether you're a job seeker preparing to be interviewed for the role of Customer Support Executive or an employer preparing to interview candidates for Customer Support Executive position, these Customer Support Executive interview questions will help you prepare yourself for the job interview session.

Customer Support Executive Interview Questions

Below are a list of some skill-based Customer Support Executive interview questions.

1. We want our customer support executives to be proactive in seeking out ways to improve their performance. How would you approach this?
2. Describe your experience with written communication.
3. Which customer service roles have you previously held?
4. What do you think is the most important thing to remember when dealing with customers?
5. There is a trend of customers requesting information or assistance through social media channels. How would you handle this?
6. Are you comfortable talking with people you don’t know?
7. How would you describe your role as an executive in relation to your team?
8. How will you use quality assurance surveys to measure the success of your team?
9. How would you handle a customer complaint that is brought to your attention?
10. Can you explain the importance of providing customer support?
11. Why is it necessary to have policies and procedures in place?
12. What are some of the most important qualities for a customer support executive to have?
13. How would you handle a situation where a customer is angry and upset?
14. What is your experience with customer relationship management software?
15. Provide an example of a time when you went above and beyond for a customer.
16. If a customer has a question about a product or service that you don’t know the answer to, how would you handle that situation?
17. What would you do if you noticed a coworker providing poor customer service?
18. How well do you handle stress?
19. What makes you stand out from other candidates for this customer support executive position?

Customer Support Executive Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Support Executive interviews. Click on each question to see how to answer them.

1. What is Your Salary Expectation?
2. Why Do You Want This Job?
3. Why Do You Want To Leave Your Current Job?
4. What is Your Greatest Strength?
5. Are You a Leader or a Follower?
6. What is Your Greatest Weakness?
7. What Is Your Greatest Accomplishment?
8. Tell Me About Yourself
9. Why Should We Hire You?
10. Do You Have Any Questions for Us?