Customer Support Manager Interview Questions

Customer Support Managers lead teams of Customer Support Specialists to ensure that clients receive assistance with the technical aspects of products or services. Customer Support Managers ultimately seek to maximize customer retention, thereby improving the profitability of the company for which they work.

Whether you're a job seeker preparing to be interviewed for the role of Customer Support Manager or an employer preparing to interview candidates for Customer Support Manager position, these Customer Support Manager interview questions will help you prepare yourself for the job interview session.

Customer Support Manager Interview Questions

Below are a list of some skill-based Customer Support Manager interview questions.

1. Describe your personal approach to customer support/service.
2. Describe your management style.
3. Which customer service software tools are you most comfortable using?
4. What do you think is the most important trait for a successful customer support manager?
5. How often do you think customer support managers should update their knowledge of customer service best practices?
6. What is your process for resolving customer issues quickly and efficiently?
7. Provide an example of a time when you went above and beyond to help a customer.
8. What would you do if you were unable to help a customer with their issue?
9. How well do you handle stress while working with demanding customers?
10. Are you familiar with the customer service software tools that we currently use?
11. What are some of the most effective strategies you use to manage a team of customer support representatives?
12. How would you handle a situation where a customer was extremely upset about a problem they were having with the company?
13. Do you have any experience training customer support/service representatives on how to best help and support customers?
14. When a customer has a problem with a product or service, how do you determine the cause of the issue?
15. We want to improve our customer satisfaction rates. What strategies would you use to implement changes throughout the company?
16. There is a trend indicating that customers are becoming increasingly frustrated with our customer service department. What would you do to improve the situation as a customer support manager?
17. What makes you an ideal candidate for this customer support manager position?

Customer Support Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Customer Support Manager interviews. Click on each question to see how to answer them.

1. What is Your Salary Expectation?
2. Do You Have Any Questions for Us?
3. Why Should We Hire You?
4. Why Do You Want This Job?
5. Are You a Leader or a Follower?
6. What is Your Greatest Strength?
7. What is Your Greatest Weakness?
8. Why Do You Want To Leave Your Current Job?
9. Tell Me About Yourself
10. What Is Your Greatest Accomplishment?