Customer Support Managers lead teams of Customer Support Specialists to ensure that clients receive assistance with the technical aspects of products or services. Customer Support Managers ultimately seek to maximize customer retention, thereby improving the profitability of the company for which they work.
Whether you're a job seeker preparing to be interviewed for the role of Customer Support Manager or an employer preparing to interview candidates for Customer Support Manager position, these Customer Support Manager interview questions will help you prepare yourself for the job interview session.
Below are a list of some skill-based Customer Support Manager interview questions.
Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.
Below are some common questions you'd expect during Customer Support Manager interviews. Click on each question to see how to answer them.
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