Guest Relations Manager Interview Questions

Guest Relations Manager is the main point of contact for guests, providing assistance and help throughout their stay. Guest Relations Manager is responsible for giving a warm reception to guests and making sure that they are satisfied with their stay in a hotel, resort, or other hospitality establishment.

A guest relations manager also facilitates the hiring, training and supervision of other guest service personnel.

Whether you're a job seeker preparing to be interviewed for the role of Guest Relations Manager or an employer preparing to interview candidates for Guest Relations Manager position, these Guest Relations Manager interview questions will help you prepare yourself for the job interview session.

Guest Relations Manager Interview Questions

Below are a list of some skill-based Guest Relations Manager interview questions.

1. What would you do if you noticed a recurring issue with a particular employee?
2. As a guest relations manager, what is your management style?
3. How would you inform your team of unexpected schedule changes that require them to work overtime?
4. Provide an example of a time when you went above and beyond to help a guest.
5. Do you have experience hiring other service personnel?
6. You walk into the reception and find your front desk officer being rude to a guest, what do you do?
7. If a guest asked you about something that your company doesn’t offer, how would you respond?
8. Which software program or programs do you consider to be useful in the hospitality industry?
9. Do you have any experience using CRM software?
10. What would you do if a company was hosting a large event in a conference room and one of the other guests complained about the noise?
11. A guest gives you a negative feedback about the hotel while checking out. What will be your reaction?
12. We want to improve our customer service over time. What ideas do you have for us?
13. Describe your experience working with groups of guests.
14. What do you think is the most important aspect of a positive guest experience?
15. How often do you think a guest relations manager should meet with their team?
16. There is a guest complaint that you don’t know how to handle. What is your process for deciding what to do?
17. What have you learned from mistakes on the job?
18. Have you ever had to enforce a hotel policy that you disagreed with?
19. Can you describe a time when you delivered excellent customer service?
20. Are you comfortable working with people from all walks of life?
21. What are some of the most important qualities for a guest relations manager to have?
22. How would you handle a situation where a guest was very angry about something that happened?
23. What is your process for resolving a guest issue or complaint?
24. As a guest relations manager, how would you respond if a guest leaves with towels — our towels — visible in the top of their luggage?

Guest Relations Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Guest Relations Manager interviews. Click on each question to see how to answer them.

1. What is Your Salary Expectation?
2. Why Should We Hire You?
3. Tell Me About Yourself
4. Do You Have Any Questions for Us?
5. Are You a Leader or a Follower?
6. What Is Your Greatest Accomplishment?
7. Why Do You Want To Leave Your Current Job?
8. What is Your Greatest Weakness?
9. Why Do You Want This Job?
10. What is Your Greatest Strength?