Help Desk Analyst Interview Questions

Help Desk Analysts troubleshoot difficulties with computers and their connections. These professionals also work proactively to ensure that organizations are equipped with fully-functioning IT frameworks.

Whether you're a job seeker preparing to be interviewed for the role of Help Desk Analyst or an employer preparing to interview candidates for Help Desk Analyst position, these Help Desk Analyst interview questions will help you prepare yourself for the job interview session.

Help Desk Analyst Interview Questions

Below are a list of some skill-based Help Desk Analyst interview questions.

1. What do you mean by Service Help Desk?
2. What are all the different forms of help desk available?
3. Name a few self-management skills for a service help desk analyst?
4. How important are IT skills in Help desk service and how do you keep yourself updated with those skills?
5. What does your troubleshooting process look like?
6. What do you know about Microsoft Office 365?
7. What are the new help desk techniques you think would be helpful to improve the services?
8. How should you handle a caller who refuses to calm down? 
9. In a situation where the caller did not understand what you are explaining, what would you do?
10. If the customer is not satisfied with your service, do you analyze your mistake or just move on to another customer?
11. How good are you at solving problems on phone?
12. What are your suggestions for sharing a workspace?
13. What can you do to optimize hard drive performance on windows?
14. As a help desk analyst, what steps will you take for removing malware?
15. How will you view information about system events and application errors on Windows?
16. How would you deal with an extremely irate customer or co-worker?
17. Can you explain the difference between the help desk and the service desk?
18. How would you describe a technical solution to someone with either little or no experience?
19. What is the difference between SQL and NoSQL?
20. Can you explain a time when you addressed a problem far beyond expectations?
21. How do you stay up to date with your IT skills and knowledge?
22. If a customer calls in saying their computer fails to boot, how would you address the problem?
23. If a customer calls in saying they currently don't have internet access, how would you address the problem?
24. In what situation would you escalate a ticket?
25. Would you be able to train new hires on help desk fundamentals?
26. How important is customer service for you?

Help Desk Analyst Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Help Desk Analyst interviews. Click on each question to see how to answer them.

1. Why Do You Want To Leave Your Current Job?
2. Why Should We Hire You?
3. What Is Your Greatest Accomplishment?
4. Are You a Leader or a Follower?
5. Why Do You Want This Job?
6. What is Your Greatest Strength?
7. Tell Me About Yourself
8. Do You Have Any Questions for Us?
9. What is Your Greatest Weakness?
10. What is Your Salary Expectation?