Help Desk Specialist Interview Questions

Help Desk Specialist is responsible for maintaining customers' relationships with the company, providing answers to customers' questions and other needs related to technical support. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

Whether you're a job seeker preparing to be interviewed for the role of Help Desk Specialist or an employer preparing to interview candidates for Help Desk Specialist position, these Help Desk Specialist interview questions will help you prepare yourself for the job interview session.

Help Desk Specialist Interview Questions

Below are a list of some skill-based Help Desk Specialist interview questions.

1. Tell me about your experience with remote support.
2. Are you good at solving problems over the phone?
3. What do you understand by Good Customer service? What are the elements of Good Customer service?
4. How will you rate your Problem-Solving skills?
5. Can you describe a solution to someone who doesn’t understand technical terms?
6. How will you explain the Troubleshooting process to a Customer for their slow Computer?
7. If a customer calls in saying their computer fails to boot, how would you address the problem?
8. If a customer calls in saying they currently don't have internet access, how would you address the problem?
9. In what situation would you escalate a ticket?
10. Would you be able to train new hires on help desk fundamentals?
11. How will you deal with an irate Customer?
12. Have you ever gone the extra mile in your previous Job?
13. What has been your best experience in help desk roles?
14. What has been your worst experience in help desk roles?
15. What do you do if you don’t understand an issue or if you don’t know anything about it?
16. Tell me about a time when you had to talk someone with no computer knowledge through an IT problem?
17. What tech sites do you regularly visit?
18. As a Help Desk Specialist, how would you explain a concept such as cybersecurity or cloud technology to a non-tech person?
19. If the customer is dissatisfied with your service, what are your usual next steps?

Help Desk Specialist Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Help Desk Specialist interviews. Click on each question to see how to answer them.

1. Why Do You Want To Leave Your Current Job?
2. What is Your Salary Expectation?
3. What is Your Greatest Weakness?
4. What is Your Greatest Strength?
5. Do You Have Any Questions for Us?
6. What Is Your Greatest Accomplishment?
7. Why Do You Want This Job?
8. Are You a Leader or a Follower?
9. Why Should We Hire You?
10. Tell Me About Yourself