IT Help Desk Technician Interview Questions

IT Help Desk Technician is an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email.

Whether you're a job seeker preparing to be interviewed for the role of IT Help Desk Technician or an employer preparing to interview candidates for IT Help Desk Technician position, these IT Help Desk Technician interview questions will help you prepare yourself for the job interview session.

IT Help Desk Technician Interview Questions

Below are a list of some skill-based IT Help Desk Technician interview questions.

1. What would you do if you were unable to solve a customer’s problem and they were getting increasingly frustrated?
2. What is your process for troubleshooting a computer problem?
3. Do you have any experience working with customer support?
4. Provide an example of a time when you provided exceptional customer service.
5. What would you do if you received a poor review?
6. If a customer called with a question about one of our products, what would be your approach if you were unfamiliar with it?
7. What IT help desk software do you have experience using?
8. What skills make you an excellent IT help desk technician?
9. When is it appropriate to escalate a customer’s issue to a higher level of support?
10. If a caller doesn't understand what you're explaining, how do you address it?
11. How would you describe a technical solution to someone with either little or no experience?
12. If a customer calls in saying their computer fails to boot, how would you address the problem?
13. We want to improve our customer support processes. What ideas do you have to help us do this?
14. Describe your experience working with other support staff members.
15. Which computer operating systems do you feel most comfortable working with?
16. How often do you think customers should be updated on the status of their support ticket?
17. How would you handle working with difficult customers?
18. Can you explain what a firewall is and why it’s important?
19. What do you know about our company products?

IT Help Desk Technician Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during IT Help Desk Technician interviews. Click on each question to see how to answer them.

1. Why Do You Want This Job?
2. What is Your Greatest Weakness?
3. What Is Your Greatest Accomplishment?
4. Why Should We Hire You?
5. What is Your Greatest Strength?
6. Why Do You Want To Leave Your Current Job?
7. Tell Me About Yourself
8. Are You a Leader or a Follower?
9. Do You Have Any Questions for Us?
10. What is Your Salary Expectation?