Jobs

Assistant Front Office Manager at Westine Hotels & Spa Limited

Westine Hotels & Spa Limited is recruiting suitable qualified candidates to fill the position below:

Job Title: Assistant Front Office Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

Assist with management of the entire Front Office function within the Hotel.
Assists in Guest Relations with all administration functions within the Hotel.

Key Job Outcomes

Assists with managing, operations and the staffing of the following functions:
- Reception
- Telephonist / Switch board
- Porterage
- Transportation /Concierge
- Guest Relations
Demonstrate exceptional level of professionalism, maturity and emotional intelligence at all times.
Ensures that all reports associated with the Front Office & Guest Relations departments are accurate and produced on time.
Supplies relevant information to other departments to assists them in planning and running their departments.
Maintains excellent relationships with Hotel guests.
Maintain the guest profile information system, updating it as necessary to reflect current preferences (i.e. newspapers, smoke sensitivity, dining reservations, cultural interests, etc.).
Create and maintain the guest history system.
Maintain a presence in the lobby during peak check-in and checkout times, assisting with guest queries.
Respond to VIP guest requests and complaints in an attentive, courteous and efficient way.
Review the Guest Request Log daily for requests, trends, issues or concerns and generate ideas to improve the hotel's method of responding to guest requests.
Fully familiarised with all hotel and company policies, as well as hotel programmes offered such as Loyalty programmes, audit and service measurement programmes and merit awards.
Participate in company and hotel induction and refresher programmes.
Constantly assesses the training requirements of the functions as managed and implements regular training programmes.
Prior to the arrival of all VIPs or other flagged hotel guests confirm their reservations, transport needs, room type, requests/amenities and social reservations.
On the day that VIPs or other flagged hotel guests arrive determine that everything is ready for them including: reservation information, welcome note, amenities and special requests.
Produce welcome letter/packet for VIP arrivals or special occasions.
Greet arriving guests and assist VIPs with check-in.
Develop rapport with return guests while maintaining a professional attitude and image.