Career Opportunities at Lagoon Hospitals

Lagoon Hospitals has consistently been providing healthcare of international standards in Nigeria. Established in 1984 by Professor Emmanuel and Professor (Mrs.) Oyin Elebute, and commencing operations in 1986 as a provider of integrated healthcare services, Lagoon Hospitals is currently the largest private healthcare services Group in Nigeria with six healthcare facilities.

Lagoon Hospitals is the only Nigerian Hospital group accredited by the Joint Commission International, and one of two groups in Sub-Saharan African to be so accredited. The Hospitals was first accredited in 2011 and re-accredited in 2015, 2018 and 2021. This is a guarantee of safe and quality healthcare that meets international standards. Recently, Lagoon Hospitals received her Certificate of Re-accreditation from JCI. Lagoon Hospitals is driven by a single thrust, to provide the best standards of patient care. It is this passion that has led to the development of unique specialities across medical disciplines, within the Lagoon Hospitals Group.

We are recruiting to fill the positions below:

Job Title: Nursing Assistant

Location: Lagos

Job Description
This role is responsible to for assisting clients and patients sustain and maintain their health and wellbeing.

Summary of Responsibilities

• Assist nurses in the care of patients in the hospital
• Performing procedures such as bed making, bed bathing and assisting ill patients with feeding, urinals and bed pan use.
• Providing other assistance needed
• Report incidents and complaints of patients in a timely manner
• Maintaining a clean and safe environment always
• Comply with the use of Standard Operating Procedures and quality standards.

Key Result Areas / Performance Goals:

• Incidence reporting
• Confidentiality
• Prompt response to patients’ needs
• Use of SOPS / adherence to quality standards.

Job Qualifications

• Auxiliary Nurse Certificate
• Minimum of 2 years experience in a related role.

Core Competencies:

• Basic Life Support skills
• I-CARE attitude (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Good interpersonal and communication skills
• Attention to details.

Interested and qualified candidates should:
Click here to apply

Job Title: Medical Administrator

Location: Ikoyi, Lagos
Employment Type: Full-time
Reports to: Medical Director

Job Description
This role is responsible to the Medical Director for the Supervision of clinical tasks within the service which are essential to the effective provision of quality care to patients and their families.

Summary of Responsibilities

• A Medical Administrator will handle administrative duties by coordinating and managing activities within the hospital and overseeing the medical team.
• He/she will manage daily operations and ensures the delivery of best services while ensuring excellent patient experience across all offerings within the hospital’s facility.
• Oversight responsibility for smooth clinical operation of the hospital on a daily basis.
• Maintain a consistent level of quality of care offered to patients.
• Take responsibility for good relationship with all visiting consultants.
• Ensure hospital is in compliance with policies and regulatory requirements (federal, state and local laws).
• Monitor training and development of clinical staff.
• Liaise and work with clinical and non-clinical staff to ensure quality care is given to patients.
• Timely resolution of grievances.
• Champions quality improvement in the facility
• Other Duties as assigned by the Chief Medical Director and Medical Director of the Facility.

Job Qualifications

• A Bachelor’s Degree the Medical/Clinical field (MBBS)
• Post graduate degree in Business Administration / Public Administration / Public Health/ healthcare administration will be an added advantage.
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• 5-6 years clinical experience with 1-2 years in a team leadership role.
• Certifications/Trainings in customer service, relationship management, and business analysis are desired.

Core Competencies:

• Basic Life Support skills and sound medical knowledge
• Excellent documentation and communication skills with IT skills required for the use of EMR and Microsoft Office packages.
• Knowledge of the Nigerian Health sector and the peculiarities of the private sector including managed healthcare.
• Support and supervisory skills Team Building and Leadership, Problem Solving, Quality Assurance Management, SOP Implementation,
• Organizational, reporting and presentation skills.
• Attention to Details and Emotional Intelligence.

Interested and qualified candidates should:
Click here to apply

Job Title: Patient Assistant / Porter

Location: Ikoyi, Lagos

Job Description
This role is responsible to for assisting clients and patients sustain and maintain their health and wellbeing.

Summary of Responsibilities

• Assist clinical staff in lifting, transporting and carrying patients as required
• Customer service
• Liaise and work with clinical and non-clinical staff to ensure quality care is given to patients
• Maintain confidentiality and impartiality
• Participate at the Hospitals’ quality improvement activities
• Carry out other duties as assigned by supervisor.

Key Result Areas / Performance Goals:

• Polite and cheerful interaction
• Management of customers’ grievances
• Comply with the use of standard Operating Procedures and policies/ adherence to quality standard.

Job Qualifications

• A minimum of High School Leaving Certificate
• 0 to 5 years.

Core Competencies:

• Basic Life Support skills
• I-CARE attitude (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Pleasant disposition
• Service oriented, courteous, a good team player
• Good interpersonal and communication skills.

Interested and qualified candidates should:
Click here to apply

Job Title: Medical Officer

Location: Lagos
Employment Type: Full-time
Reports to: Care Coordinators, Consultants in charge and Medical Directors.

Job Description
This role is responsible for applying medical knowledge and skills in the diagnosis, disease prevention and treatment of patients.

Summary of Responsibilities

• Monitor and provide general and follow up care to patients at designated work stations.
• Liaise with consultants and specialists on patients’ medical condition
• Maintain complete and accurate documentation of patients’ encounters.
• Prompt incidence reporting and management of patients’ grievances
• Provide health education and support to patients and their attendants
• Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
• Maintain confidentiality and impartiality
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines.
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Adequate monitoring and prompt response to patients
• Confidentiality
• Use of SOPS / adherence to quality standards and clinical practice guidelines.

Job Qualifications

• A Bachelor’s Degree the Medical/Clinical field (MBBS)
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• Minimum of 1 year clinical experience.

Core Competencies:

• Basic Life Support skills and sound medical knowledge
• Excellent documentation skills with IT skills required for the use of EMR and Microsoft Office packages.
• Organizational, reporting and presentation skills.
• Good interpersonal and communication skills
• Attention to Details and Emotional Intelligence.
• Ability to work under pressure
• Diligent and responsible
• Honest and reliable.

Interested and qualified candidates should:
Click here to apply

Job Title: Radiographer

Location: Lagos
Employment Type: Full-time
Reports to: Chief Radiographer

Job Description
This role is responsible for producing quality diagnostic images that will assist clinicians in patient management.

Summary of Responsibilities

• Set up examinations rooms, ensuring that all necessary equipment is ready
• Operation of radiologic and magnetic imaging equipment to produce images for diagnostic purposes
• Review and evaluation of developed x-rays, video tape, or computer generated information to determine suitability for diagnostic purposes.
• Monitor patients’ conditions and reactions, reporting abnormal signs to physicians
• Explain procedures and observe patients to ensure safety and comfort during procedure
• Collaborate with other medical team members, (physicians and nurses), to conduct special procedures.
• Operate mobile x-ray equipment in operating room, emergency room, or at patient’s bedside.
• Use radiation safety measures and protection devices to comply with government regulations and to ensure safety of self and patients’
• Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
• Prepare and administer oral or injected contrast media to patients.
• Operate fluoroscope to aid physician to view and guide through area of interest during surgery
• Prompt incidence reporting and management of patients’ grievances
• Participate at the Hospitals’ CME’s and quality improvement activities
• Comply with the use of standard operating procedures and policies.

Key Result Areas / Performance Goals:

• Patient positioning and immobilization on examining table
• Imaging equipment positioning and adjustment of controls to set exposure time and distance, according to specification of examination
• Ability to key commands and data into computer to document and specify scan sequences, adjust transmitters and receivers, or photograph certain images.

Job Qualifications

• A Bachelor’s degree in Radiology or its equivalent.
• Registration with the Radiographers Registration Board of Nigeria with valid practicing license.
• 1 year experience in a related role.

Core Competencies:

• Computer literacy
• Working knowledge of x-ray equipments, including fluoroscopy and mobile units.
• Working knowledge of CT Scanner.

Interested and qualified candidates should:
Click here to apply

Job Title: Staff Nurse

Location: Lagos
Employment Type: Full-time
Reports to: Matron in charge

Job Description
This role is responsible to for assisting clients and patients sustain and maintain their health and wellbeing.

Summary of Responsibilities

• Implementing nursing care plan for patients in designated work station
• Assist medical team in patients’ diagnosis and treatment
• Performing procedures such as admission & discharge, taking histories, monitoring vital signs with necessary follow up,
• Wound dressings, administering medication, IV placement, insertions and providing other assistance needed
• Prompt incidence reporting and management of patients’ grievances
• Admission and discharge of patients
• Maintain complete and accurate documentation of patients’ encounters.
• Maintaining a clean and safe environment always
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.
• Other duties assigned.

Key Result Areas / Performance Goals:

• Nursing care plan and assessment implementation
• Complete and accurate documentation
• Incidence reporting
• Triage
• Use of SOPS / adherence to quality standards

Job Qualifications

• Nursing Diploma / Bachelor’s Degree in General Nursing
• Post Basic Nursing Diploma.
• Valid nursing practicing license
• Minimum of 1 year experience in a related role is desired.

Core Competencies:

• Basic Life Support skills
• I-CARE attitude (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Computer literacy
• Good organizational skills
• Good interpersonal and communication skills
• Attention to details
• Ability to handle stress and crisis situations.

Interested and qualified candidates should:
Click here to apply

Job Title: Perioperative Nurse

Location: Ikoyi, Lagos
Employment Type: Full-time
Reports to: Operating Theatre Manager & Head of Nursing

Job Description
This role is responsible for assisting clients and patients undergoing surgery restore and sustain their health and wellbeing.

Summary of Responsibilities

• Prepare and maintain the theatre for all surgical procedures
• Provides nursing care to patients undergoing surgery
• Instruct and supervise ward assistants in preparing, sterilizing and caring for theatre equipment and supplies
• Documenting and maintaining concise and complete records and report
• Conduct preoperative and post-operative checks
• Clean and restore equipment and work areas, leaving them suitable for future use thus maintaining a clean and safe environment always
• Performing procedures such as monitoring of vital signs with necessary follow up, administering medication, wound dressings, IV placement and providing other assistance as required
• Comply with the use of Standard Operating Procedures and policies and quality standards.

Key Result Areas/ Performance Goals:

• Ensuring proper marking of surgical sites
• Reduction in infection rate
• Incidence reporting and adequate documentation
• Triage
• Use of SOPS / adherence to quality standards.

Job Qualifications

• RN, RPON (Registered Peri-Operative Nursing Diploma)
• Valid Peri-Operative Nursing practice license
• Minimum of 1 year experience.

Core Competencies:

• Basic Life Support skills
• Advanced Cardiac Life Support Skills
• I-CARE attitude (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Computer literacy
• Good organizational skills
• Good interpersonal and communication skills
• Attention to details
• Ability to handle stress and crisis situation.

Interested and qualified candidates should:
Click here to apply

Job Title: Customer Experience Manager

Location: Ikoyi, Lagos
Reports to: Head, Customer Experience and Business Operations

Job Description
This role is responsible for attaining seamless level of service throughout the customer's journey and for ensuring superior quality experience for patients through continuously training and refining of processes and staff.

Summary of Responsibilities

• Coordinate all customer care, medical records and patient journey functions in the facility
• Achieve heightened levels of patient satisfaction/experience
• Liaising and working with clinical and non-clinical staff to ensure flawless level of service through the patient journey
• Supporting team member with orienting, training, and counseling team to achieve KPIs and patient satisfaction
• Maintain rapport with patients/customers/clients and medical team
• Conduct performance appraisals within the department
• Clinic management
• Other duties as assigned by HOD.

Key Result Areas / Performance Goals:

• Error free registration of all categories of patients
• Response to enquiries from Call center
• Appropriate collections of approvals
• Appropriate and timely out-patient billing
• Compliance with case files
• Escalation of patient complaint to Patient Experience Team
• Compliance with the ACC and other relevant Standard Operating Procedures and policies.

Job Qualifications

• A Bachelor's degree or its equivalent in the Social sciences and Humanities discipline
• A minimum of 5 years post NYSC experience is required, with at least two years managing a team.
• Customer service experience in the healthcare or hospitality industry will an added advantage
• Quality Assurance / Quality Improvement experience in the healthcare or hospitality industry will also be an added advantage.

Core Competencies:

• I-CARE attitudes (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Technology savvy
• Attention to details
• Good interpersonal and communication skills
• Ability to handle stress and crisis situations
• Service oriented, courteous, and a good team player.

Interested and qualified candidates should:
Click here to apply

Job Title: Biomedical Engineer

Location: Ikoyi, Lagos
Employment Type: Full-time
Reports to: Head of Operations

Summary of Responsibilities

• Perform operational and safety testing on all clinical equipment as well as assist other clinicals and staff on the proper usage and preventive maintenance of biomedical equipment across Lagoon Hospitals
• Create schedules, tracking inventory, creating and using budget whilst overseeing contract obligations and deadlines
• Installs, test, calibrate, repair and provide technical support for biomedical equipment whilst keeping documentation of maintenance history across facilities
• Ensure regular availability of Oxygen gas across Lagoon Hospitals
• Evaluate the safety, efficiency and effectiveness of biomedical equipment and maintaining a database
• Directs biomedical equipment operation by providing equipment operation, demonstrations, instructing other healthcare staff in the use and care of equipment
• Train team members and end users across facilities on the proper use of equipment and maintenance against safety operations
• Maintains medical / surgical equipment by completing preventive maintenance schedules, conducting tests and troubleshooting and repairing malfunction equipment
• Analyze failure, corrective and preventive action to respond to complaints against seamless operations.
• Installs new equipment by conducting tests, ensuring adherence to safety measures and making modifications where necessary
• Liaise with all service providers in evaluating service contracts, servicing equipment, and maintaining inventories
• Improves equipment performance by studying machine-patient interaction, conferring with equipment users, developing modifications, and collaborating with, manufacturers.
• Maintains supplies inventory by checking stock, anticipating needs, placing and expediting orders, and verifying receipt before sending to Head of Operations for approval
• Prepares biomedical reports by collecting, analyzing and summarizing information and trends; analyze new medical procedures to predict likely outcomes
• Advise Medical Directors on the planning, acquisition and use of medical equipment to maximize the life span
• Maintains safe and healthy working environment by conducting safety tests, recommending and complying with procedures, training and guiding medical and healthcare personnel whilst complying with codes.

Key Result Areas/ Performance Goals:

• Complete and accurate records and reports as required by management
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards.

Job Qualifications

• A Bachelors degree or Higher Diploma in Biomedical Engineering
• A minimum of 4 years experience in a related role.

Core Competencies:

• I-CARE attitude (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Attention to details and problem solving skills
• Good interpersonal and communication skills
• Ability to handle stress and crisis situations
• Leadership and organizational skills.

Interested and qualified candidates should:
Click here to apply

Job Title: Learning and Development Executive

Location: Ikeja, Lagos
Employment Type: Full-time
Reports to: Human Resources Manager

Job Description
This role is responsible to the implementation of learning strategies in leadership development, functional capacity building and various learning interventions across the organization.

Main Responsibilities

• Support with the planning, execution and facilitation of all L&D interventions across all locations of Lagoon Hospitals
• Analyze relevant data for training needs across departments and locations
• Coordinate new employee induction programs for staff.
• Manage documentation for weekly trainings and other learning programs (e.g, attendance records, training assessments and certificates) and maintain a database in this regard.
• Organize and collate training materials and prepare where necessary.
• Process relevant documentation for Industrial Training Fund and other regulatory bodies as required
• Support with the Implementation of organizational design and development strategies based on company goals.
• Coordinate physical and virtual workshops and other trainings
• Present ideas on continuous process improvements to enhance organizational effectiveness.
• Support with educating company staff on new organizational processes.
• Execute other operational requirements of the Learning & Development unit.
• Other duties as assigned.

Key Result Areas / Performance Goals:

• Prompt delivery of weekly trainings and other learning programs
• Prompt and accurate documentation of training and learning records
• Prompt processing of ITF and other regulatory documentation as required
• Effective coordination of facilitators and participants for trainings
• Creative and proactive ideas on learning interventions for Business units.

Role Qualifications

• A Bachelor's Degree in the Human Resources / Business Management / Social Sciences or related discipline.
• Minimum of 3 years of experience as a Learning and Development Executive, or a closely related role.
• Experience in the Healthcare industry will be an added advantage.
• A good knowledge of, and experience with data analytics is essential.
• A good knowledge of, and experience with Learning Management Systems is essential.
• HR Certification e.g CIPM, PHRi, SHRM-CP is essential.

Core Competencies:

• Experience with coordination and facilitation of trainings and other learning programs
• Knowledge of Learning Management Systems.
• Excellent interpersonal and communication skills.
• I-CARE attributes (Integrity, Compassion, Attentiveness, Respect, Excellence and Empathy)
• Technology savvy, Analytical and data oriented
• Attention to details
• Good interpersonal and communication skills
• Ability to handle stress and crisis situations
• Proficiency in documenting processes and keeping up with industry trends.
• Service oriented, courteous, and a good team player.

Interested and qualified candidates should:
Click here to apply

Application Deadline 2nd April, 2021.