Citibank Nigeria Limited Job for an Operation Control Head

Citibank Nigeria Limited, the leading global financial services company, provides consumers, corporations, governments and institutions with a broad range of financial products and services.


We are recruiting to fill the position of:

Job Title: Operation Control Head

Job ID: 15071240
Location: Lagos
Job Function: Operations

Job Purpose

• Independently assess the effectiveness of controls and determine the potential impact of any control failure and the corrective actions required.
• Highlight to senior management all concerns arising from failure of controls that could result in losses and/or reputational risks.
• Ensure that the reviews conducted have a corrective action follow up mechanism through i-caps.
• Develop an in-depth knowledge and understanding of the business and to acquire greater knowledge of the products and processes.
• Implement the Fraud Management program appropriate for the business in conjunction with BUFM and CSIS.
• Have over-sight on the functions on the Branch Information Security officer (BISO). This role is responsible for the Business compliance to information security standards, information security criticality assessments, 3rd-party assessments, entitlements reviews, residual risk.
• Responsible for the control of execution of the Self-Assessment process, all Risk Assessment, Corrective action plans (CAP) follow-ups, Audit follow ups, ensure compliance with policies by country & legal vehicle, produce valuable matrix to allow management control all aspects of the Operations business.
• Ensure adherence to corporate policies and local policy as well as local and global regulatory environment.
• Participate in all aspects of assessments, in accordance with Internal Audit standards and/or regulatory statutes.
• Participate in training and developing other staff in audit, risk assessment techniques and accounting principles.
• Understand and accurately evaluate risks and controls as they relate to business objectives.
• Use available technology and automation tools to appropriately improve processes within the department and business in general.

• Revenues: Ops control is supporting the ICG business directly through controls, reconciliation and MCA coordination to eliminate all losses to the business
• Expenses: Direct expenses are incurred through carrying out of the independent reviews and controls e.g. Travel to Branches.
• Headcount: Responsible for optimal utilization of approved headcount to meet effective controls and any required reporting to senior management.
• Assets: Control over the assets of the bank through reviewing certain balance sheet accounts
• Other: Responsibility for centralized control functions supporting the SSA Division countries

• Planning the audit reviews by selecting the appropriate audit approach, methodology and preparing the test plan that best suits the product and process.
• Evaluate the adequacy and effectiveness of internal control by Analysing/flowcharting the different processes in order to evaluate controls, identify inefficient processes.
• Performing the actual audit tests, selecting sample, performing analytical reviews, and checking adherence to corporate policies.
• Preparing audit reports for senior management, discussing issues with relevant business unit heads.
• Influencing the design and improvement of processes to ensure that appropriate controls exist to manage risks efficiently.
• Responsible for communicating to upper management issues that surface and unresolved issues.
• Co-ordinating the Operations and Technology self-assessment (MCAs) and DCFCs processes for the bank.
• Co-ordinate the day-to-day functions of other employees in the Unit and to up-date the Proof-Charts.
• Assist the Fraud Manager on handling, investigating and reporting of fraud incidents and attempts.
• The Position also Calls for Involvement in regional assignments relating to Peer and assistance to other Regional Countries when the need arises such as Internal Audit Preparation
• The position will also be covering reporting and analytics for the SSA Division with certain functions being centrally managed from South Africa
• Ensure that all performance indicators/KRIs for management from Operations Control are availed as and when required.
• Co-ordinate and undertake training of all new staff on role of Operations Control and basic Business expectation from the staff. Assign work to other staff in the unit.
• Undertake consolidation of functions (or Outsourcing) that would otherwise lead to inefficiency when done departmentally for instance Deviation approvals and bank wide departmental designations.
• Any other function/duty or responsibility that may be assigned from time to time as deemed appropriate by the business.

• Business, Information Technology, Computer Engineering or equivalent related undergraduate degree

• 4 years’ work experience in banking

• Areas requiring complete familiarity Areas requiring general familiarity
• Leadership
• Team building
• Flexibility
• Creativity
• Strategic planning
• Integration
• Initiative

• Respect
• Meritocracy
• Excellence
• Integrity
• Talent development
• Accountability
• Empower others
• Collaborate

• Management or Execution Skills
• Attention to detail
• Ability to prioritize
• Citigroup Role Model
• Management/Supervisory
• Ability to handle pressure
• Analytical thinking

• Integrity
• Learning
• Accomplishment

• Process flows and procedures
• Process Risk Rating and ranking
• Control Steps

• Presentation

• Written / Verbal communication
• Management of diversity
• Respect and balance
• Presentation skills
• Interpersonal relationships