Our Client - A major provider of clean, affordable and reliable solar electricity to the 1.3 billion people living with limited grid access needs the services of a Customer Care Manager who will help in reaching out to and managing a fast-growing customer base.
Job Title: Customer Care Manager
Job Description
The Customer Care Manager will be responsible for increasing engagement and support to customers ensuring retention and growth of current business; working across the business to increase revenue and to promote existing and new products and services to customers
The Customer Care Manager will develop and execute departmental plans to increase customer engagement in line with the overall strategic objectives of the company. In addition provide leadership to the customer services team introducing innovation and Best Practice in customer relationship management.
The successful Customer Care Manager will be commercially astute understanding the link between excellent customer services and profitability; a leader who can develop the team allied analytical with good interpersonal skills capable of working across the organization.
Main Duties and Responsibilities
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