Customer Care Officer at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Ibadan, Oyo
Employment Type: Full-Time

Job Description

• To address customers’ complaints/inquiries through effective and efficient customer services to mitigate customers’ dissatisfaction and escalation to regulatory bodies.

Job Responsibilities

• Ensure response to customers’ enquiries, requests and complaints.
• Creates and manages customer log–database (CRM) to record, monitor and track all customers’ complaints. (Open tickets, ensure timely resolution and close resolved tickets).  
• Liaise with relevant departments/units for possible and timely resolution of customer issues and actively participate in resolution of outstanding issues).
• Resolutions of NERC related Complaints.
• Informs and sensitises customers in line with operational updates.
• Ensure customer care environments are neat, well organized and in line with regulatory standards (installation of informative Banners, Posters, handbills).
• Prepare regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.) and suggest improvement recommendations.
• Ensure positive feedback from customers based on Customer Care interactions.
• Escalating suspected malpractices such as meter by-pass and energy theft to preserves revenue streams.
• Liaises with FETs cashiers to monitor system down time and escalate as appropriate.
• Carry out other sundry assignments that may be assigned by Team Lead, Customer Care.

Job Requirements

• B.Sc / HND Mass Communication, Journalism
• Membership of relevant professional bodies.
• At least 0-3 years post qualification experience must have been in customer services or marketing of products and call centre.
• A Bachelor's Degree in any field.
• A postgraduate professional certificate in relevant field. (Added advantage).

How to Apply
Interested and qualified candidates should:
Click here to apply