Customer Service Officer at Nextpayday Limited

Nextpayday provides Nigerians with a non-speculative, hassle-free, transparent, and secured opportunity to grow passive income by funding loan requests from validly employed Nigerians in little bits. Nextpayday is a platform that enables validly employed Nigerians access salary advances without hassles and repay in 3-12 months equal monthly installments directly from their employers' payroll or their salary accounts held with Nigerian banks.

Our operations are regulated under the money lenders act and Nextpayday owns lending licenses in Rivers, Cross Rivers, Akwa Ibom states, and the Federal Capital Territory of Nigeria. We also have the approval of Rivers, Cross Rivers, and Federal Government [IPPIS] which gives us access to direct deductions from workers' payroll.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

• We are hiring a customer service officer to manage customer queries and complaints. You will also be asked to process loans, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Entering of data and making postings
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing and booking loans, forms, applications, and requests.

Requirements

• University Degree, or equivalent.
• Not less than 2 years of experience in a similar role
• Experience in customer care with a Financial Institution is a strong advantage.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Data entry skills
• Customer Service Skills
• Positive Attitude
• Attention to Detail
• People Oriented
• Problem Solving
• Organizational Skills
• Adaptability
• Ability to Work Under Pressure
• Excellent computer skills
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Negotiation

Salary
N60,000 monthly.

How to Apply
Interested and qualified candidates should send their CV in PDF to: [email protected] using the Job Title as the subject of the mail.

Application Deadline  18th January, 2023.

Note: Only PDF files would be considered, any other file type outside this would be disregarded