Customer Service Sales Support Officer Vacancy in a Multinational Transportation and Logistics Company
Best Search Recruitment Limited - Our Client is a multinational transportation and logistics company.
We are recruiting to fill the below position:
Job Title: Customer Service Sales Support
Location: Lagos
Role
- The role is designed to foster relationships and to retain more
profitable business by assisting in ensuring new and existing vendors
receive the highest level of service and support.
Responsibilities
- Manage the Company's interactions with Vendors and End Users
- Take inbound service related calls and overflow account management calls
- Initiate outbound calls as needed to assist the Business Development Manager in the organization of their pipeline
- Provide exceptional customer service, on demand trainings and schedule formal training if applicable
- Work as a liaison between approved Vendors, Sales Reps, Credit and Lease Processing teams
- Ensure all processing turn times are being met including securing outstanding documentation
- Provide management with Vendor feedback on inefficiencies in the current process and competitive information
- Provide support to the sales team by relieving them of
administrative work including but not limited to, application entry,
price quotations, information input, generating lease documentation,
and product training
- Evaluate the vendors needs during every call to ensure they understand the process; programs and products
Skills & Requirements
Skills, Knowledge and Characteristics:
- Bachelor's degree
- 4 years of experience in a Service or Sales environment
- Engaging and customer friendly with desire to help
- To be self-motivated but able to work as part of a team
- Confidence presenting ideas and plans
- Exceptional organizational and time-management skills
- Familiar with standard concepts, practices, and procedures
within the leasing industry including lease underwriting and credit
requirements a plus.
- Good business acumen
- Strong negotiation skills and persuasiveness
- Detail Oriented
- Ability to multitask in a fast paced environment
- Solid written and verbal communication skills
- Relies on experience and judgment to plan and accomplish goals
Method of Application
Interested and qualified candidates should forward their CV's to:
[email protected]
Application Deadline 5th December, 2014