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Female Customer Care Representative at Pickmeup International Company

Jan 9, 2020, 9:23 AM
Pickmeup International Company - The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria.
We are recruiting to fill the position below: Job Title: Female Customer Care Representative Location: Lagos
Job Description
  • Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
  • Monitor the operation and general activities of customers and drivers.
  • Collaborate with relevant departments e.g marketing in deploying promos and other activities.
  • Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
  • Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
  • Establish and maintain professional friendly relationship with drivers.
  • Provide weekly report for all activities and department.
  • Monitor drivers relationship with customers.
  • Identifying trends and rending optimum service to customers.
  • Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
Requirements
  • Experience with any Ride hailing Company is an added advantage.
  • Candidates should possess IT knowledge.
 
How to Apply Interested and qualified candidates should send their Cover Letters and Resume to: recruitment@pickmeup.ng using the Job Title and Location as the subject of the mail.
  Application Deadline 30th January, 2020.

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Transport / Logistics / Haulage 
Customer Service Lagos State Pickmeup International Company