Job Openings at Owens and Xley Consults, 24th July, 2019

Owens and Xley Consults - Our client, a reputable company is looking for suitably qualified candidates to fill the position below:     Job Title: SPA Operations Manager Location: Lagos The Function of the Role

• A beauty studio operations manager oversees all staff, budgets, and operations of the business.

• Oversee daily studio operations
• Supervise staff to ensure that staff actively carry out their roles
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Prepare daily sales reports
• Ensure all beauty treatments/services meet the company’s standards
• Ensure the business environment is properly cleaned at all times
• Ensure that the work stations are properly maintained and are clean at all times
• Arrange for regular maintenance services for all equipment
• Supervise cleaning and check at timely intervals
• Update and uphold company’s policies as required
• Handle and resolve all clients’ complaints
• Reconcile payments received with sales officer

• B.Sc/BA; M.Sc/MA is a plus.

• 4 years' experience as a Manager or similar executive role
• Experience in the beauty industry is a plus

• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Experience in planning and budgeting
• Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service minded.
• Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

• Proximity to the Island
• Minimum of HND/B.Sc or its equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.