Most Recent Job Openings at Etisalat Nigeria, January 28th 2015

Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.


Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Specialist - Sales Systems Support
Location: Lagos, NG
Job Summary
Provides adequate and seamless sales technical support to the sales channels.

Principal Functions

• Liaise with Engineering, IT, Sales, Marketing and Customer Care teams to ensure delivery of seamless sales operations support to the sales channels.
• Implement approved improvement initiatives to ensure enhanced performance of the team.
• Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices.
• Ensure that all sales channels have all required IT applications and systems.
• Attend team meetings as required. Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Sales Projects, Systems & Processes.
• Perform any other duties as assigned by the Manager-Sales Projects, Systems & Processes.

• First degree or equivalent in relevant discipline.

• Minimum of 3 to 5 years relevant work experience

• Manages processes, policies and standards for in-house sales programs and projects.
• Cross-functional project management support and coordination, and business process support functions.
  

• Liaise with the Program Management Office to ensure delivery of seemless sales operations process, process KPI to the sales channel Participate in activities required to establish new business processes, and facilitates the application of new technologies to existing business process processes.
• Makes recommendations surrounding improving processes, efficiency and practices.
• Communicates changes and may provide training to impacted business units.
• Provides technical expertise on available technologies and processes to improve quality customer satisfaction and cost performance.
• Represent sale channel internally and coordinates with other positions within the team to implement sales systems, complete sales projects and address ongoing service need.
• Undertake strategic subscriber acquisition sales project monitor, optimize and report performance within Channel.
• Create a repeatable sales process to train sales team on new products and procedures.
• Provide reports on ongoing sales projects and activities
• Perform any duties as assigned by the Manager, Systems and Processes

• First degree or its equivalent in a relevant discipline.

• Demonstrate computer skills using MS Outlook, Word, Excel, PowerPoint and Visio Strong customer service skills.
• Demonstrate follow through Detail-oriented.
• Methodical Demonstrate project coordination skills
• Good analytical skills in gathering requirements and understanding big picture needs and objectives.
• Prior experience in developing and writing specifications and proposals is preferred.
• Minimum of two (2) years relevant work experience.