Pruvia Integrated Limited recruitment for Customer Service Representatives

Pruvia Integrated Limited - Our client is currently recruiting suitably qualified candidates to fill the position below:     Job Title: Customer Service Representative Location: Lagos Job Description

• We are currently recruiting for the position of a Customer Service Representative for our client.
• The ideal candidate would be responsible for acting as a liaison between clients and the organization, assists with complaints, orders, errors, account questions, billing, cancellation, and other queries.

• Resolve customer complaints via phone, email, or social media.
• Handles and receive processes and verifies the accuracy of orders from clients.
• Report to the Customer Service Manager to ensure clients get maximum satisfaction
• Compile reports on overall customer satisfaction
• Ensures and provide quality service to both internal and external clients
• Handles and receive inquiries from clients or contacts to resolve a variety of order related issues

• Strong analytical skills with ability to develop strategies and measurable implementation
• Proven work experience as a Customer Service Representative.
• Must have problem solving skills
• Must be able to grasp product knowledge with little or no supervision
• HND/B.Sc in Mass Communication, English, or related field.
• Must have an excellent communication and listening skills
• Must have a problem solving skills
• Ability to multitask