Jobs

Recent Job Vacancies at Owens and Xley Consults

Owens & Xley is a full service business consulting and advisory company located in Lagos, Nigeria. We love creating practical solutions that assist entrepreneurs navigate the day-to- day challenges of running a business.

At Owens and Xley Consults, everything we do is geared towards helping you build the business of your dreams and living the life you desire. Whether you are thinking of becoming your own boss or currently have your own business, we have solutions designed to support you.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikoyi, Lagos.
Employment Type: Full-time

Responsibilities
Sales Management:

Responsible for taking all customer orders, confirming orders and payments and channeling to the appropriate department using company approved guidelines
Assist customers in making decisions by providing adequate knowledge about cakes and pastries
Obtains and communicate customer feedback on the cakes and pastries.
Informs clients of ongoing promotions and available discounts
Prepares invoices when orders are confirmed using QuickBooks and ensures payments are made by the customers;

Customer Relations:

Responds promptly to incoming customer requests via emails, phone calls and text messages;
Builds sustainable relationships with customers by providing excellent customer support;
Maintains a positive, empathetic and professional attitude towards customers at all times;
Ensures customers complaints are handled properly and are escalated to the customer service lead when necessary;
Keeps records of customer interactions and details of actions taken;
Responds to emails sent by customers, provide status updates upon request and settle complaints;
Ensures customers’ orders are processed and delivered on time;
Ensures the right customer orders are taken and directed to appropriate staff;

Educational Qualification and Experience

Minimum of HND / B.Sc from a reputable university.
1-3 years of work experience in similar or related role.

Skills and Requirements:

Proficiency in the use of Microsoft Office package especially Excel and Word;
Proficiency in the use of invoice software like QuickBooks.
Present and communicate information clearly and appropriately
Write and report events
Deliver results and meet customer expectations
Follow instructions and procedures
Ability to work with little or no supervision
Good telephone ethics

Salary
N70,000 - N80,000 Monthly.

Job Title: Operations Manager (Skincare Company)

Location: Lekki Phase 1, Lagos
Employment Type: Full Time

Role Overview

In this role, you are responsible for the day to day operations in the company. You are also to ensure that processes run efficiently and smoothly.

Responsibilities

Supervising junior staff
Overseeing maintenance of company facilities, including daily cleaning, repairs and maintenance using outside artisans like carpenters, welders, electricians, etc.
Oversight over management of diesel supplies including re-ordering
Liaising with suppliers, dispatch companies and other vendors
Implementing company policies with regards to staff performance evaluation and discipline, as well as creating and maintaining staff records
Undertaking recruitment and onboarding of junior staff
Working with the Accounts department on stock taking and stock re-orders
Oversight over the sales and customer service department
Perform all other related tasks as assigned.

Qualifications

At least a First Degree in a Business, Technical or Management field
At least 8 years experience in an operations/administrative capacity
Relevant experience managing similar functions in a prior organization
Computer literate, including competence with Microsoft Office suites
Good attention to detail, with an eye for cleanliness and order
Available to work on Monday to Saturday.

Salary

N200,000 - N250,000 per month.

Job Title: Admin / HR Officer (Hospitality)

Location: Lekki, Lagos
Employment Type: Full-time
Industry: Hospitality

Job Description

As the Admin / HR Officer, it is your responsibility to coordinate and oversee administrative duties in the company, and ensure that the office operates efficiently and smoothly. In this role, you will be required to work on weekends. (Saturdays and Sundays)

Duties and Responsibilities

Train and supervise support staff, instill comprehension of company policies and procedures.
Assist the Accountant in preparing monthly payroll.
Coordinate performance management activities i.e. performance planning/target setting, performance monitoring and periodic performance appraisals.
Ensure employee performance reflects corporate and departmental performance levels.
Maintain a safe and secure work environment for all staff in compliance with applicable Occupational Health & Safety legislation.
Organize trainings for corporate level employees and key management positions as well as coordinate annual evaluation for all staff and review performance appraisals.
Organize and maintain the office filing system.
Order and taking stock of office supplies.
Rack daily expenses and prepare weekly, monthly or quarterly reports.
Oversee daily activities of the office and represent upper management in interactions with clients and employees
Handle all logistics for seminars, in-house training and management meetings.

Qualifications

Degree in Business Administration, Industrial Relations or related field.
2 years of experience as an Admin / HR Officer.
Excellent MS Office knowledge and business communication software.
Outstanding organizational skills, time management skills and detail-oriented.
Excellent verbal and written communications skills
In-depth knowledge of office management.

Salary
N80,000 - N100,000 gross monthly.

Job Title: Admin / Operations Supervisor

Location: Victoria Island, Lagos
Employment Type: Full-time

Description

In this role, you are responsible for planning and supervising all the operational functions of the company.

Duties and responsibilities

Follow through on each client’s brief and ensure that the job is delivered at the right time
Create the task schedule and publish on the internal board for photographers and retouchers
Supervise the activities of the photography team to ensure that they meet up with deadlines
Ensure that the photographers follow the processes for setting up
Send a full brief obtained from the consultation to enable the photographers plan for the shoot by updating the client folder on google drive
Send pricing catalogue and necessary details to prospective clients via email or social media
Send emails to clients
Assign briefs to photographers
Follow up and ensure that all enquiries have been responded to
Send out thank you messages after every shoot and reiterate delivery timelines
Schedule appointments for clients to select their pictures
Follow up on approved jobs and send to print
Check company emails every work day
Ensure that the studio is neat and clean at all times
Ensure that all the equipment and fixtures are working
Schedule comprehensive cleaning of the studio at the end/beginning of every quarter
Schedule pick up or delivery of completed jobs
Create requisition for office supplies
Ensure that all guests are offered refreshments
Refer to calendar and place order for refreshments a day before the shoot
Schedule transportation for location shoots
Be knowledgeable about the products and services that we offer
Understand the client’s brief and requirements
Plan for photoshoot by gathering the right, information, equipment and tools.
Provide high quality service to all clients
Perform all other tasks as assigned

Qualifications

B.Sc. Business Administration or any related discipline

Experience:

2-3 years experience in a similar role
Able to use a design and collaboration tools (design, project management, communication)
Proficient in Google suite and MS Office

Skills and Attributes: