Sales Lead (Shop Manager) at Konga

Konga is Nigeria's largest online mall and have been in operation for over 10 years. Some of our major feats are winning Great Place to work awards two years in a row, winning an award for The Place Most Millennials would like to work and according to Forbes in 2015, the 2nd Most Innovative Company in Africa.

Our culture and values, in a nutshell, speak to placing our customers as a priority, working hard, being passionate about what we do (and having fun in the process), and teamwork. Our Company is full of ordinary people with extraordinary minds who desire to do extraordinary things!

We are recruiting to fill the position below:

Job Title: Sales Lead (Shop Manager)

Location: Lagos
Employment Type: Full-time
Department / Division Unit: Konga Retail
Reports to The Store Manager
Hours of work 8 am - 6 pm

Job Objectives / A Brief Overview of the Role

• The Shop Manager will monitor sales metrics and manage the entire sales administration process.
• They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
• They should also be able to lead and motivate the sales team to achieve specific goals.

Working Relationship:

• Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics, Sales team.
• External: Customers and OEM

Job Duties/ Responsibilities/ Accountabilities

• Manage the floor sales representatives and other members of the team
• Set and track sales targets for your team
• Research and discover methods to increase customer engagement and sales output.
• Ensure sales, finance, and legal policies and procedures are met
• Build an open-communication environment for your team
• Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales
• Suggest and implement improvements in the sales administration process
• Report on sales metrics and suggest improvements
• Prepare monthly, quarterly, and annual sales forecasts
• Use customer feedback to generate ideas about new development or products

Key Performance Indicators

• Near zero incidence of customer complaint/adverse.
• Near zero incidence of untimely response to an escalation
• Near zero incidence of untimely order delivery

Knowledge and Experience
Knowledge:

• Degree in Sales, Business Administration, or a certificate in a relevant field
• Proven work experience as an Inside sales manager
• Excellent interpersonal and team management skills
• Strong analytical and organizational skills
• Numerical abilities and problem-solving attitude.
• Hands-on experience with CRM software and MS Excel
• In-depth understanding of the sales administration process

Qualifications
Essential:

• Strong interpersonal and communication skills,
• A Degree in Business or related fields
• Microsoft package proficiency.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail