Interra Networks recruits Technical Helpdesk Agent Abuja
Job Title: Technical Helpdesk Agent
Job Location: Abuja, Nigeria., FCT
Job # 655821
ROLE PROFILE:
Suitable candidate would be responsible for external and internal 1st level support services which include Desktop support, LAN, WAN and infrastructure with Emphasis in Electrical Electronics.
CORE FUNCTIONS
§ Server support would be windows enterprise and other servers in the data centre.
§ Carry out regular checks on the status of servers (soft and hard ware)
§ Manage the data backup of servers.
§ Monitoring the local and wide area network.
§ Installation, integration, maintenance and management of networked systems for the transmission of data.
§ Identify and resolve server hard ware issues.
§ Handle escalation support from support team as assigned
§ Manage and support all Electrical installation within the company and deployed Electrical /ICT technology to clients.
§ Efficiently analyzing and correcting hard ware and network issues.
§ Start up all applications e.g.: Sugar, CRM, Sales force ETC.
§ Install soft ware, tests systems, implement and maintain system integrity.
§ Recommend and install fire walls and antivirus software
VACANCY SKILLS:
• Familiarity with VSAT, Radio and Fiber WAN links.
• Technical skill/experience.
• Ability to work with minimal supervision and possess good organizational skill
• Proactive and the ability to use initiative.
• Professionalism and task oriented
• Ability to communicate with individuals at all levels in the company and with various business contact outside of the company in an articulate , professional manner
• Strong interpersonal skills are needed to work well with others
• Good analytical skill
• Excellent critical thinking and problem solving skill
EDUCATION/QUALIFICATION
• BSC Engineering computer science , or any relevant related course
• Good understanding of physical electrical wirings
• CCNA, MCSE
• Power, cooling , electrical or mechanical engineer
• Knowledgeable or have a technology background
• Good understanding of physical/storage environment and system performance
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