Jobs

Telesales Manager at uLesson Education Limited

At uLesson, we are building an app to help African students be the absolute best they can be. Our team of talented people is passionate about media, technology, education, and the African continent. Together, we seek to build a learning experience unprecedented in its richness, scope, interactivity, and effectiveness. Our company is built by successful and experienced entrepreneurs who founded businesses such as Konga.com and E-Motion Advertising.

We are recruiting to fill the position below:

Job Title: Telesales Manager

Location: Abuja (FCT)
Employment Type: Full-time

Overall Function

We are seeking a highly motivated and experienced Telesales Manager to lead and drive our telesales team.
The Telesales Manager will be responsible for managing a team of telesales representatives and overseeing all aspects of the telesales process.
The ideal candidate should possess excellent leadership, communication, and sales skills, along with a proven track record of achieving sales targets.

Key Responsibilities

Lead and supervise the telesales team to ensure high performance and achieve sales targets.
Develop and implement effective telesales strategies and techniques to maximize sales opportunities.
Develop and maintain strong relationships with key customers to foster long-term business partnerships.
Set performance goals and KPIs for the telesales team and track their progress towards meeting or exceeding targets.
Stay up-to-date with industry trends, competitor activities, and market conditions to make informed decisions and remain competitive.
Work closely with the sales and marketing teams to ensure a seamless sales process and consistent messaging.
Provide coaching, training, and guidance to team members to enhance their sales skills and product knowledge.
Monitor telesales calls and conduct regular performance evaluations to identify areas for improvement and ensure quality customer interactions.
Collaborate with the marketing team to develop targeted telesales campaigns that align with company objectives.
Analyze sales data and metrics to identify trends and opportunities for process improvement.
Manage and maintain accurate records of sales activities, customer interactions, and lead generation in the CRM system.

Qualifications and Skills

Bachelor's Degree in Business, Marketing, Education, or a related field.
Proven experience as a Telesales Manager or in a similar sales management role in the Education Tech industry.
Excellent leadership, communication, and interpersonal skills to effectively manage and motivate the telesales team.
Demonstrated ability to achieve and exceed sales targets in a high-pressure, fast-paced environment.
Familiarity with CRM software and proficiency in MS Office applications.
Analytical mindset with the ability to interpret sales data and make data-driven decisions.
Excellent negotiation and persuasive skills to drive customer conversions and secure deals.
Ability to adapt to changing market conditions and align telesales efforts with evolving business strategies.
Proactive and result-oriented with a focus on customer satisfaction and business growth.
Availability to travel occasionally for business meetings and conferences.
Strong passion for education technology and a deep understanding of the challenges and opportunities in the sector.