Loan Processor Interview Questions

Loan Processors are in charge of preparing loan files and submitting them to banks or mortgage lenders for approval. It’s their responsibility to ensure that all documents and signatures are in order prior to submission.

Whether you're a job seeker preparing to be interviewed for the role of Loan Processor or an employer preparing to interview candidates for Loan Processor position, these Loan Processor interview questions will help you prepare yourself for the job interview session.

Loan Processor Interview Questions

Below are a list of some skill-based Loan Processor interview questions.

1. There is a new law that impacts how you can approve loans. How will you adjust your approval process?
2. How would you approach a demanding loan officer/underwriter?
3. We want to increase our outreach to local communities to attract more borrowers. How would you go about doing this?
4. What documents would you ask for to begin processing a loan?
5. What software do you use in this job?
6. What useful information do you get from bank statements/credit reports/etc.?
7. How would you explain the different types of mortgages to a potential customer?
8. What’s the highest number of loan files you were processing at the same time in your previous job?
9. Recall a time you discovered a fraud
10. How do you calculate income?
11. What methods would you use to analyze credit?
12. When reviewing a loan application, what is your process for ensuring that all requirements are met?
13. Imagine you have a busy day, with loan officers and clients calling constantly to inquire about the state of applications. How do you handle the stress? What do you do to ensure excellent customer service?
14. What is your experience working with underwriters?
15. Describe a time you had to multi-task to meet a deadline
16. Tell me about the most challenging loan file you dealt with.
17. Provide an example of a time when you had to negotiate with a lender to get a better deal for a client.
18. What do you think will be the most challenging aspect of this position?
19. Do you have experience preparing documents per regulations/policies? Please elaborate.
20. Recall a time you took an initiative to complete loan processing faster
21. What would you do if you noticed a pattern of borrowers defaulting on loans from your company?
22. Have you ever faced an ethical dilemma at your job?
23. Have you ever helped a client with bad credit secure a loan?
24. What types of loans do you have the most experience with?
25. Have you ever faced an upset client? How did you handle the situation?
26. Do you have any experience conducting interviews?
27. A customer’s loan application was denied. How would you relate this information to them?
28. How would you deal with a situation where a borrower is unable to keep up with the terms of their loan agreement?
29. This role requires you to handle personal financial information. How will you ensure you keep confidential records at all times?
30. Are you comfortable having difficult conversations with customers when needed? Please give examples as to why.
31. If a borrower submits incorrect or incomplete information, what would be your approach to resolving the issue?
32. In your opinion, what is usually a loan customer’s biggest concern? How will you address this concern in your interactions with our customers?
33. Do you have any customer service experience? Please elaborate.

Loan Processor Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Loan Processor interviews. Click on each question to see how to answer them.

1. Are You a Leader or a Follower?
2. Do You Have Any Questions for Us?
3. Tell Me About Yourself
4. What is Your Greatest Weakness?
5. Why Do You Want This Job?
6. What Is Your Greatest Accomplishment?
7. Why Do You Want To Leave Your Current Job?
8. Why Should We Hire You?
9. What is Your Greatest Strength?
10. What is Your Salary Expectation?