Practice Manager Interview Questions

Practice Managers, also known as Medical Office Managers, oversee the day-to-day operations of a medical practice, ensuring that it runs smoothly and meets its financial objectives.

Whether you're a job seeker preparing to be interviewed for the role of Practice Manager or an employer preparing to interview candidates for Practice Manager position, these Practice Manager interview questions will help you prepare yourself for the job interview session.

Practice Manager Interview Questions

Below are a list of some skill-based Practice Manager interview questions.

1. Are you comfortable working with a team of healthcare professionals to manage daily operations of a medical establishment?
2. What are some of the most important qualities for a practice manager to have?
3. What do you do when you have to integrate a new physician into the practice?
4. How would you handle a situation where a patient or client was unhappy with the care they received?
5. What is your process for hiring and training new staff members?
6. What are the primary roles of a practice manager?
7. How do you ensure that we never run out of important medical supplies?
8. Provide an example of a time when you had to manage a budget and decide how to allocate funds.
9. What do you consider your greatest weakness as a manager?
10. Do you understand the medical ethics of managing a medical practice?
11. How would you navigate a work dispute?
12. Do you think patience and empathy are important in the workplace?
13. What medical or management skills do you hope to improve on this year?
14. What new medical or management skills would you like to learn?
15. If you could make one change to improve the quality of care at your practice, what would it be?
16. What's your take on the role of technology in the future of healthcare? How can technological solutions improve our practice's service delivery and patient satisfaction?
17. What would you do if you noticed that patient satisfaction scores were consistently low?
18. How do you feel about working overtime, or on Saturday?
19. What are your expectations on the healthcare professional, and on other people working in the medical practice you will manage?
20. Describe the biggest mistake you’ve made in your career.
21. How well do you understand legal and regulatory requirements related to running a medical practice?
22. What do you do to keep costs under control in the practice that you manage?
23. Which practice management software programs are you most familiar with using?
24. What qualities would you look for when interviewing a receptionist candidate?
25. Describe your process for conducting internal audits.
26. We want to improve our patient experience. Tell me about a strategy you would use to do this.
27. Can you name a mistake that you made while managing a practice and describe how you handled it?
28. A patient arrives, but the schedule shows their appointment is on a different day. How do you proceed?
29. What do you think is the most important aspect of maintaining good customer service?
30. How often do you perform patient follow-ups?
31. There is a disease outbreak in the local community. How would you respond?
32. Can you give us an example of a strategy you implemented that improved a business?
33. What makes you stand out from other candidates for this Practice Manager position?

Practice Manager Interview Questions and Answers

Every interview is different and the questions may vary. However, there are lots of general questions that get asked at every interview.

Below are some common questions you'd expect during Practice Manager interviews. Click on each question to see how to answer them.

1. Do You Have Any Questions for Us?
2. Tell Me About Yourself
3. Why Should We Hire You?
4. What is Your Greatest Weakness?
5. Are You a Leader or a Follower?
6. What is Your Greatest Strength?
7. Why Do You Want This Job?
8. What Is Your Greatest Accomplishment?
9. What is Your Salary Expectation?
10. Why Do You Want To Leave Your Current Job?