Quality Analyst Duties & Responsibilities

The role and function of a Quality Analyst includes the following duties and responsibilities:

Develop and execute test plans to ensure that all objectives are met.
Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
Identify and remedy defects within the production process.
Draft quality assurance policies and procedures.
Investigate customer complaints and product issues.
Ensure ongoing compliance with quality and industry regulatory requirements.
Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
Compile and analyze statistical data.
Ensure that user expectations are met during the testing process.

Note that this is not an exhaustive list of Quality Analyst duties and responsibilities. Job functions for specific Quality Analyst roles may vary, depending on the industry and type of employer.

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