Mercy Corps has been present in Nigeria since December 2012, focusing
its interventions on adolescent girls’ empowerment, economic development
and conflict mitigation.
With the insurgency spilling over from the
north-east of Nigeria and causing displacement of millions of
individuals, Mercy Corps has decided to address the rising humanitarian
needs among displaced households and vulnerable host communities by
starting its humanitarian program in July 2014.
Nigeria’s humanitarian program aims to provide assistance to populations
affected by the crisis in north-east Nigeria. With funding from
humanitarian donors including OFDA, FFP, and ECHO the humanitarian
program has been focusing on food assistance, non-food items
distribution, protection, livelihoods support, WASH and capacity
building of humanitarian response actors. Mercy Corps plans to scale up
and expand its humanitarian response in north-east Nigeria to reach more
beneficiaries with additional and varied assistance in a wider
All Mercy Corps interventions in Nigeria are implemented in a conflict and gender sensitive manner.
Job Position: Head of Office
General Position Summary
Head of Office provides general management and leadership for all
program support functions at the field level for the humanitarian
portfolio including operations, finance and security. The Head of Office
proactively and informatively communicates and coordinates the program
support functions with Mercy Corps staff in all field locations
(currently in Gombe ( Gombe state), Yola (Adamawa state) and Biu (Borno
state)) and Abuja country office. S/he will be responsible for all
aspects of operations (procurement, logistics, administration, human
resources) security, and finance functions.
Essential Job Responsibilities
Strategy and Vision
- Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
direction by prioritizing and organizing actions & resources to
achieve objectives and contribute to country-wide strategy development.
- Develop and organize activities to secure resources for programs and convince stakeholders to provide support.
the smooth flow of routine program support functions (e.g., finance,
administration, logistics) of the Mercy Corps field offices and
compliance with Mercy Corps and donor policies and procedures.
management, supervision and training of all aspects of finance and
operations ( administration, HR, security, logistics) in the field
- Ensure that procurement is completed, documented, and
delivered to end-user in a timely manner, ensuring that items procured
meet the specifications of the end-user while adhering to donor and
Mercy Corps procurement guidelines.
- Ensure all aspects of asset management including maintenance of asset register and investigation of missing assets.
the management and maintenance of vehicle fleet, office facilities, and
equipment, including power supply and internet.
database and paper file management for finance and operations; ensure
files are complete and in compliance with Mercy Corps and donor policies
- Coordinate with Mercy Corps’ Abuja and HQ offices on travel and logistics support as required.
- Support program start-up through the administration of support teams across various field locations.
and maintain operations systems to ensure effective and transparent use
of financial resources for timely and informative reporting in line
with donor and Mercy Corps policies and procedures.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
- Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
- Supervise, hire and orient new team members as necessary.
- Provide team members with information, tools and other resources to improve performance and reach objectives.
to country team-building efforts, help team members identify problem
solving options and ensure the integration of all team members into
relevant decision-making processes.
Finance & Compliance Management
- Ensure compliance with donor and Mercy Corps regulations related to emergency operations.
and/or review scope of work to hire and manage any technical
consultants, including review for technical efficacy and contract
- With the supplier and local government on operational issues as required.
- Ensure compliance with security procedures and policies as determined by country leadership.
- Proactively ensure that team members operate in a secure environment and are aware of policies.
- Develop and maintain the security management plans for the area of operation.
- Follow up any developments/changes in regards to the security situation.
- Ensure adequate security coordination with other humanitarian actors in the areas.
- Liaise with the Team Leader and Director of Humanitarian Programs on any degradation in security situation.
part of our commitment to organizational learning and in support of our
understanding that learning organizations are more effective, efficient
and relevant to the communities they serve – we expect all team members
to commit 5% of their time to learning activities that benefit Mercy
Corps as well as themselves.
Accountability to Beneficiaries
Corps team members are expected to support all efforts towards
accountability, specifically to our beneficiaries and to international
standards guiding international relief and development work, while
actively engaging beneficiary communities as equal partners in the
design, monitoring and evaluation of our field projects.
SUPERVISORY RESPONSIBILITY: Field operations staff, field finance staff, field security staff.
REPORTS DIRECTLY TO: Team Leader
WORKS DIRECTLY WITH: Field Program staff
Knowledge And Experience
- A Bsc or Master’s Degree in relevant field.
- At least 3-5 years of relevant project management experience.
- Sound understanding procurement, administration, and logistics management systems. Basic understanding of financial systems.
- Experience in security management in conflict areas;
- Commitment to local capacity building and team coordination.
working with host governments and INGOs; familiarity with international
humanitarian operations, coordination structures, and the mandates of
UN agencies, and other NGOs.
- Good organizational and management skills and the ability to anticipate project needs.
ability to work cooperatively with others in a team environment, and
lead a diverse group of national and international staff.
- Must be able to strategically advise staff on program and office activities and security issues.
- Demonstrated proficiency with the MS Office software (i.e., Word, Excel, PowerPoint) is required.
- Fluent English; Hausa a plus.
successful Head of Office will have proven experience working
effectively in emergency contexts. S/he will have strong leadership
qualities and will have demonstrated previous experience in building
team commitment toward the achievements of program objectives. It will
be essential to have experience in setting up systems and procedures in
difficult environments, as well as good understanding on what makes
systems and procedures work. Effective verbal and written communication,
multi-tasking, organizational, and prioritization skills are critical
as are an ability to work in remote environments, an awareness of and
sensitivity to multi-cultural international humanitarian work and
ability to train and facilitate dialogue among a diverse group of
individuals with various skill sets and working styles. S/he must have
an ability to creatively problem-solve, to juggle multiple priorities
under tight deadlines, and to calmly and diplomatically deal with
unexpected and sudden events impacting program operations with patience,
tenacity, and a good sense of humor.
Living Conditions/Environmental Conditions
position will be initially based in Gombe, Gombe state, Nigeria and it
requires frequent travel (up to 60%) between field locations in Adamawa
and Borno states. Considering the frequent travel from/to different
field locations, this position will require flexibility in terms of
accommodation and logistics. Housing in the field will be in hotels or
guesthouse where available. Security in the field locations require
additional vigilance and accessibility will be reassessed continuously.
to good medical services in north east is limited. Phone communication,
internet, electricity and water is available but might be erratic.
The location is eligible for hardship and R&R benefits.
the nature of the humanitarian response, working hours require
flexibility and working through weekends/evenings might be necessary.
Corps Team members represent the agency both during and outside of work
hours when deployed in a field posting. Team members are expected to
conduct themselves in a professional manner and respect local laws,
customs and Mercy Corps policies, procedures, and values at all times
and in all locations
How to Apply
Interested and qualified candidates should Click Here to Apply