Airtel Nigeria (Airtel Networks Limited), a leading mobile
telecommunication services provider in Nigeria and a member of Airtel
Africa Group, is committed to providing innovative, exciting,
affordable
and quality mobile services to Nigerians, giving them the freedom to
communicate, rise above their daily challenges and drive economic and social development.
Job Title: High Value Relationship Officer
Job Description
The
successful candidate will be the primary contact person responsible for
the servicing of all aspects of the HV customer needs for the pre-paid
and post-paid high value customers – VIP, Diamond & Platinum
The
relationship manager MUST be customer centric and focused on
maintaining high-quality of customer service; developing strong
relationships with high value customers, ensuring adequate sensitivity
to their needs, concerns, and emerging requirements, and be readily
available to attend to pressing customer challenges at any point in
time.
Delivery of business key performance indicators
like financials, customer experience, revenue generation and process
compliance are critical to this role.
Duties and Responsibilities:
Customer Complaint Management -
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