Latest Job Vacancies at MTN Nigeria, 6th November 2017

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition. We are recruiting to fill the vacant positions below:   Job Title: Manager, Audit Risk & Compliance Location: Lagos Job Description

• Responsible for the definition of MTN Nigeria information security policy, embedding security policy into operation and leading security risk assessment efforts and associated controls & reporting in line with the Group policies.
• Drive effective coordination and closure of all IS compliance activities, including control tracking and actual submissions for closure.
• Support the Shareholder return strategy by developing and implementing Information Systems Processes that are aligned to achieving all elements on the business score card.
• Monitor the information systems control design and implementation process to ensure that it is implemented effectively and within time, budget and scope
• Maintain effective working relationships with internal and external suppliers.
• Serve as liaison to auditors, consultants, and the bank Compliance Committee regarding documentation and review of information compliance
• Provide progress reports on the implementation of information systems controls to inform stakeholders and to ensure that deviations are promptly addressed.
• Develop a risk awareness program and conduct training to ensure that stakeholders understand risk and contribute to the risk management process and to promote a risk-aware culture.
• Provide information systems control status reporting to relevant stakeholders to enable informed decision making.
• Identify, assess and evaluate risk to enable the execution of the enterprise risk management strategy
• Collect information and review documentation to ensure that risk scenarios are identified and evaluated.
• Identify legal, regulatory and contractual requirements and organizational policies and standards related to information systems to determine their potential impact on the business objectives.
• Identify potential threats and vulnerabilities for business processes, associated data and supporting capabilities to assist in the evaluation of enterprise risk.
• Create and maintain a risk register to ensure that all identified risk factors are accounted for.
• Assemble risk scenarios to estimate the likelihood and impact of significant events to the organization.
• Analyze risk scenarios to determine their impact on business objectives.
• Develop an information security strategy aligned with business goals and objectives and ensure aligning of information security strategy to corporate governance
• Correlate identified risk scenarios to relevant business processes to assist in identifying risk ownership.
• Validate risk appetite and tolerance with senior leadership and key stakeholders to ensure alignment
• Interview process owners and review process design documentation to gain an understanding of the business process objectives.
• Analyze and document business process objectives and design to identify required information systems controls.
• Facilitate the identification of resources (e.g. people, infrastructure, information, architecture) required to implement and operate information systems controls at an optimal level.
• Ensure all controls are assigned control owners to establish accountability and establish control criteria to enable control life cycle management
• Establish internal and external reporting and communication channels that support information security
• Design and implement information systems controls in alignment with the organization’s risk appetite and tolerance levels to support business objectives.
• Facilitate the identification of metrics and key performance indicators (KPIs) to enable the measurement of information systems control performance in meeting business objectives.
• Develop and implement risk responses to ensure that risk factors and events are addressed in a cost-effective manner and in line with business objectives.
• Identify and evaluate risk response options and provide management with information to enable risk response decisions.
• Review risk responses with the relevant stakeholders for validation of efficiency, effectiveness and economy
• Monitor and maintain information systems controls to ensure they function effectively and efficiently.
• Plan, supervise and conduct testing to confirm continuous efficiency and effectiveness of information systems
• Ensure that all IT policies and procedures are compliant with regulatory requirements
• Assess and recommend tools and techniques to automate information systems control verification processes.
• Evaluate the current state of information systems processes using a maturity model to identify the gaps between current and targeted process maturity.
• Determine the approach to correct information systems control deficiencies and maturity gaps to ensure that deficiencies are appropriately considered and remediated
• Test information systems controls to verify effectiveness and efficiency prior to implementation and Implement information systems controls to mitigate risk
• Facilitate independent risk assessments and risk management process reviews to ensure they are performed efficiently and effectively. • Identify and report on risk, including compliance, to initiate corrective action and meet business and regulatory requirements
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Drive an increase in MTNN’s Net Promoter Score.
• Participate in IT projects and initiatives to bring pro-active risk management focus into solutions.
• Design information systems controls in consultation with process owners to ensure alignment with business needs and objectives.
• Communicate audit and review results to appropriate parties and ensure that issues are addressed and corrective actions are implemented
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets/requirements and regularly review their training needs.
• Provide documentation and training to ensure information systems controls are effectively performed.

• General working conditions.
• May be required to work extra hours.

• Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialisation; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Interpretation and application of governance, risk and compliance frameworks
  • Advanced knowledge of risk assessment design and delivery
  • In-depth understanding of PCI, ISO31000, ISO 27001:2013

• Emerging Enterprise Architectures
• ISO
• CISSP
• CISM

• BEng, BTech, BA, BEd or HND.

• To manage the company’s contractual arrangements regarding drafting, legality, structuring, fiscal efficiency and compliance; ensuring that all practices, policies and business activities fall within the bounds of the company’s legal posture.
• Support the Shareholder return strategy by developing and implementing Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s internal customers and provide solutions to improve the customer experience.
• Drive an increase in MTNN’s Net Promoter Score
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviors and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Provide technical leadership /advice in the formulation and development of Legal and Regulatory framework, policies/guidelines and ensure compliance of operations with MTN policies and procedures.
• Advise management and team members on practices in the areas of commercial and business law, research applicable laws and provide recommendations on the legal consequences of business initiatives.
• Conduct due diligence and structuring of deals relating to commercial transactions, effectively managing transitions/transformational issues and risks between entities and external parties.
• Give support towards influencing Governmental & Regulatory Policies affecting the Company’s businesses.
• Draft and advise on company contracts relating to supplier agreements as well as gather/evaluate relevant facts on decisions and highlight attendant risks.
• Provide legal advice; effect best -practice legal services within assigned entities and review company contract draft on supplier agreements handed over to Divisions.
• Carry out complex legal assignments requiring substantive legal knowledge in diverse practice areas with emphasis in securities, corporate and contracts law.
• Work with external solicitors to manage all ongoing litigation, dispute resolution matters, outside counsel and other advisors appropriately.
• Coordinate compliance monitoring and direct risk management efforts related to daily operations in areas including management controls, public company compliance obligations, and disclosure issues, reporting requirements, Nigerian law compliance, and general corporate governance matters.
• Supervise the development of appropriate responses to employment and other claims; supervise litigated matters and work with outside counsel at regular intervals.
• Regularly monitor and review resources of the department ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and mentor the Commercial Legal team to ensure understanding of the objectives and goals of the department, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Identify, evaluate and track the development needs and performance of MTNN staff within the department, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

• Normal MTNN working conditions
• May be required to work extended hours
• Tool of trade provided
• National and International travel and a valid driver’s license. Travel – local and international

• First degree in any relevant discipline / Masters advantageous
• Fluent in English and language of country preferable

• 10 years legal work experience in commercial legal practice or within the Legal Department of reputable and structured business environment, preferably a multinational corporation. Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous
• Ability to perform sophisticated legal analysis
• High levels of comfort and confidence with litigation
• Strong and effective business communication (verbal and writing skills)
• Ability to plan and execute numerous complex projects under pressure
• In depth experience and understanding of the Nigerian framework
• Demonstrated business acumen and superior judgment

• BA, B.Ed, B.Sc or HND

• To manage the company’s contractual arrangements regarding drafting, legality, structuring, fiscal efficiency and compliance
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MTNN activities are compliant with laid down laws and governing regulations/statutes.
• Conduct proactive prevention of litigation, ensuring legal processes and services are effective and efficient in line with defined and approved design and rules.
• Settle legal issues between MTNN and 3rd parties, assisting in managing liquidations and disputes.
• Carry out legal (administrative) services work including liaison/correspondence with external bodies and organizations, conducting due diligence in structuring of deals relating to commercial transactions.
• Review legal cases, petitions and internal matters requiring legal input /perspective, consult with all relevant parties, advise on case/petition/legal related matter, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MTNN.
• Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, advising on company contracts relating to supplier agreements.
• Drive Knowledge Management and Best Practice Sharing within own Unit/Department/Division/Enterprise-wide as required.
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Coach and mentor team members to ensure understanding of the objectives and goals of the team/Unit, awareness of all related job requirements and accountabilities and leverage human resources career development programs for staff career development.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

• Travel - local and international
• Resolution of disputes.
• Consolidation and Conclusion of agreements.
• Conformance to Opex.
• Turnaround time for advice, and commercial legal solutions.
• Limit MTN from litigation.

• LLB and BL
• First  degree in any relevant discipline
• Fluent in English

• Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Litigation and commercial experience.
  • Experience in handling and negotiating funding
  • In depth experience and understanding of the Nigerian framework

• Telecommunications Regulatory Master Class
• Arbitration and Alternative Dispute Resolution Initiatives
• Labour and Pension Laws and Regulations
• Effective Drafting and Negotiation Skills for Lawyers in Corporate entities
• Management of External Solicitors and Litigation
• Effective Debt Recovery and Debt Management Strategies
• Finance for Lawyers
• Copyright Laws and Intellectual Property Rights
• Effective Due Diligence and Legal Investigations

• LLB, LLM, BA or HND

• To manage and ensure quality of the Customer Experience.
• Manage closed loop feedback systems and ensure a constant increase in the NPS score.
• Support the Shareholder return strategy by developing and implementing CR Processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimisation etc), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
• Serve MTNN’s customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Improve MTNN’s Net Promoters Score
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Partner with MTNN’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
• Design, execute and maintain a Quality Assurance strategy across all areas of CR, including the necessary definition, development and deployment of quality assurance strategies that align with overall MTNN business
• Managing within an outsourced environment
• Track and report on Closed Loop Feedback roll out and NPS (Net Promoter Score) to senior management.
• Focus on Total Quality Management from a Customer Experience perspective
• Liaise with Technical teams for the deployment of system based Customer Centric PPP’s
• Focus on Touch point  & process Audits
• Create and implement Audit criteria and procedures.
• Apply total quality management tools and approaches (ISO) to analytical and reporting processes within CR
• Ensuring compliance with best practices (ISO standards)
• Collating and analyzing performance data against defined parameters;
• Identify deviance from standards, and suggest modifications to ensure compliance
• Ensuring tests and procedures are properly understood, carried out and evaluated and that product modifications are investigated if necessary;
• Producing reports on Value Proposition Metrics such as Billing, Tariffs, product functionality tests, as well as performance of all VAS offerings from the Customer Experience perspective.
• Ensuring proper monitoring of performance (Online, Walk-in,  Projects, Systems & Processes units) through data gathering and producing statistical reports
• Ensure continuous optimization of existing platforms for Branded Service Delivery
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules
• Ensuring Training & information sharing to the Frontline staff

• Normal MTNN working conditions.

• First Degree in any relevant discipline / Masters advantageous
• Fluent in English and language of country preferable
• Post Graduate degree in a relevant field is desirable
• Professional Certification (PMP/, ITIL, ISEB).
• Project Management Certification (Prince 2/PMP)

• At least 10 years work experience.
• Manager track record of 3 years or more in quality systems and processes; with at least 3 years in relevant sector/ industry
• Worked across diverse cultures and geographies advantageous

• ISO 9001
• CMMI
• IT Governance
• Testing tools for various products
• Six SIGMA
• PMP/Prince 2
• Management/Leadership

• BA, BEd or BSc.

• To co-ordinate the entire operation and maintenance of all mechanical and electrical systems at MTNN installations (Network sites, Switch centre and BTS/TX) within the assigned region and provide 2nd level support to regional operations team.
• Ensure that power and cooling system parameters at MTNN installations and leased property within the region are within MTNN specifications.
• Ensure spare power capacity is available for redundancy and future installations and provide 2nd level support to regional operations in assigned areas/ region.
• Maintain optimal performance of all cooling and power systems within the region.(Swicth & BTS).
• Conduct routine maintenance of all power and cooling systems at MTNN installations and leased property within assigned area and ensure they are within MTN Specifications.
• Maintain prescribed computerized maintenance management system and prescribed management information system for ESS operations in the region.
• Produce monthly reports on ESS activities within the region.
• Assist to direct the implementation and maintenance of efficient management information system for ESS operations in the assigned region.
• Coordinate data gathering for the duration of NEPA (Local Power Source) power outages, power consumptions for the rural and urban BTS/TX sites including the switching centres within the assigned region.
• Monitor maintenance contracts for regional contractors.
• Ensure continuous improvement of processes and procedures to foster efficiency of ESS operations within the assigned region.
• Ensure value  is created from Customer engagement & Operations
• Ensure value is created through effective stakeholder management
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.

• Normal MTNN working conditions
• May be required to work extended hours
• Tool of trade provided
• National and International travel and a valid driver’s license.
• Experience & Training

• First degree in Electrical/Electronics, Mechanical Engineering from a reputable institution
• Fluent in English

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium  organization
• Experience in design, implementation and maintenance of power and cooling systems in telecommunications industry
• Leadership Development Programmes

• Coordinator, Project Management Supply Chain Management (SCM) will support the Manager with all administrative task related to multiple supply chain projects, and business partners for outsourced SCM functions in the Opco.
• He/she will be responsible for day-to-day planning and monitoring of project activities, supporting procurement, and ensuring timely completion of projects through coordination between Capital Projects group and Supply Chain Management team.
• Resolve operational issues
• Escalate issues and requests as required
• Participate and provide input into adhoc meetings
• Execute day-to-day operations
• Ensure value creation when support is needed on projects.
• Advise operational units within the finance dept. of changes to requirements for projects within the business
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values
• Manage all projects to ensure delivery on time, within budget and on scope; according to approved plans - Project Delivery.
• Responsible for the ‘Day to Day’ planning of Projects related SCM requirements for Sourcing, R2O, Inventory, Warehousing, Logistics
• Act as a coordinator between Capital Projects Team and Supply Chain Management Team
• Liaise with Projects Team to ensure timely delivery of items to ensure smooth functioning of the Projects
• Analyse the Master Demand Schedule by various projects to leverage economies of Scale in procurement
• Track the projects schedule and liaise with SCM team to communicate changes to project schedules and thereby the supply requirements

• Normal MTNN working conditions
• May be required to work extended hours
• Open plan office

• First degree in any related discipline
• Fluent in English
• Project management certification would be an added advantage

• Minimum of 3 years’ experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience in project management will be an added advantage
• Working knowledge of Oracle

• BA, BEd, BEng, BSc, BTech or HND.