Latest Recruitment at Ibadan Electricity Distribution Company (IBEDC), 9th May, 2018

Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions. We are recruiting to fill the vacant position below:     Job Title: Customer Care Officer Location: Ibadan, Oyo Specialization: Customer Care Job Description

• Managing the day to day running of IBEDC's Customer Contact Centre and ensuring customer satisfaction through delivery of efficient and consistent customer services

• Assists in the implementation of IBEDC's customer service policies and strategy
• Responds to customer inquiries, requests and complaints
• Creates and manages customer log - database to monitor and track all customer issues and resolution
• Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
• Executes the day-to-day operations of the unit and oversees call centre operations

• Good understanding of Electricity Distribution Business and the Power Sector in general
• Knowledge of Utility Industries
• Strong Customer Relation Management Skills
• Good knowledge of Marketing & Customer insights
• Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
• Proficient in the use of Microsoft Office suite
• Minimum Qualification - Bachelor Degree
• Required Experience 3 - 5 years

• To ensure IBEDC post-paid customers are accurately billed in a timely fashion through the execution of the operations of IBEDC’s billing centers

• Captures inputs on meter reading from marketers across all BUs
• Prepares customer bills based on meter readings:
  • Provides periodic reports supervisor on activities of the billing centres
  • Produces post-billing reports such as billing status and revenue analysis by tariff etc.; analysing and summarising data and trends
  • Ensures regular capturing and billing of unregistered customers
• Ensures timely production and effective distribution of customer bills

• Understanding of the business of IBEDC and related businesses in the electricity sector
• Knowledge of billing /collection practices, procedures, and basic software in billing reconciliation
• Proficient in the use of Microsoft Office suite and relevant billing applications utilised by IBEDC

• A Bachelor's Degree in any related field

• At least 2+ years post qualification experience in customer services or marketing of products and services