Recent Job Vacancies at Ekovolt Telco Limited

Ekovolt is an enterprise technology services company empowering businesses online by providing affordable and reliable connectivity, together with local cloud and work productivity solutions. We are recruiting to fill the position below:     Job Title: Technical Support Analyst Location: Yaba Ln, Lagos Job Type: Full-time Job Description

• Interface with customers via inbound or outbound calls, email, chat and social tools for resolving routine problems with service.
• Identify, troubleshoot, diagnose and clarify customer issues, and confirm understanding of requirements or problem.
• Troubleshoot customer issues related to internet broadband, modem, router etc.
• Maintains call records/logs and resolution detail utilizing case management solution, Remedy.
• Able to effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions.
• Create/update help tickets to document customer interactions.
• Escalate complex support issues to higher level supervisors/manager.
• Provide information about product specifications.
• Interact with other internal departments to resolve customer issues.
• Resolve customer issues by changing channels

• Experience working with IP Networking and Internet services
• Experience with ticket creation, management and resolution
• Knowledge of customer support skills that include: management of problem calls, priority calls and communication to end-users
• Radio and Wireless configuration knowledge
• Configure broadband gateway routher for office use
• Minimum of HND in Information Technology, Computer Science or relevant field

• Knowledge of RSSI, noise and interference
• Knowledge of link loss budget calculations
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

• Work closely with the Head of all the Business Units & Team members to ensure that all viable business opportunities are explored and capitalized upon
• Communicating effectively with ICT customers and prospects, directing customers to product information resources, and Identifying and contacting new sales prospects
• Perform account management on selected accounts
• Build and manage pipeline and leads
• Generate and manage forecasts.
• We are currently seeking Enterprise Sales Consultants who will be responsible for identifying, aggressively prospecting and closing new business accounts
• We are looking for enthusiastic, positive and motivated individuals who can take the training and tools for success given to them to achieve and exceed sales goals.
• You will be the front line for presenting Ekovolt to prospects. Success in this role may lead to career opportunities in other areas of the sales organization and company

• Bachelor’s degree in business, marketing, engineering
• Candidate with relevant industry knowledge will be an advantage.
• A team player, highly motivated, good interpersonal skills, mature, meticulous, independent, disciplined and responsible
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues.
• Rapid learner who thrives in a dynamic environment.
• Possesses determination and grit.
• Minimum of 2-5 years work experience in IT sales
• Experience in sales of IT products and services is a major advantage
• Excellent written, communication and presentation skills.
• Knowledge of customer service principles and practices.
• Knowledge of Radio and Wireless Technologies