New Job Openings at IHS Towers, September 2018

IHS Towers is the largest independent tower operator in Europe, the Middle East and Africa by tower count and the third largest independent multinational tower company globally, with over 23,000 towers. Founded in 2001, IHS Towers provides services across the full tower value chain - colocation on owned towers, deployment and managed services. We are recruiting to fill the positions of:     Job Title: Head, Dispute Resolution Location: Lagos Reports To: Legal Director Summary

• Ensure effective management of all litigation and dispute resolution issues which impact the business.
• Liaise with the Board of Directors, relevant functional areas, and affiliated entities to develop and implement strategies to protect IHS’s interests in internal and external disputes.

• Monitor litigation (including any alternative dispute resolution mechanisms) by and against IHS and manage the organization’s legal exposure, including acting as the company’s primary liaison where contact and coordination with external counsel is required.
• Ensure that IHS’ case and legal position in dispute resolution is adequately represented.
• Establish and maintain relationships with key internal and external stakeholders.
• Continuously review activities of the Dispute Resolution team, make recommendations for improvement, and implement approved initiatives to enhance performance.
• Monitor and study the impact of new laws, regulations, and legislation that may affect IHS’s activities or employees and make recommendations to the Legal Director.
• Propose professional and strategic litigation and legal opinion management practices and procedures to the Legal Director to ensure consistent and prudent legal advice and action.
• Assist in the review of all IHS policies to ensure that conditions of service are in line with Nigerian laws, especially labour laws.
• Advise IHS on legal matters including any civil, criminal, contractual, telecom regulatory or labour laws that may affect IHS’s activities or employees (officers and directors).
• Lead engagement of experienced and competent external solicitors to represent the company in disputes.
• Coordinate the Company’s representation in legal actions and ensure timely settlement of case .

• Graduate law degree from preferred university.
• 14+ years of relevant experience in the telecommunication regulatory field.
• MBA / M.Sc. in any relevant discipline.
• Considerable knowledge and understanding of Real Estate, Litigation and Landlord Relations.
• Telecommunication industry experience preferred.

• Litigation and Alternative Dispute Resolution Management
• Regulatory, Compliance & Governance
• Legal Professional Skills
• Contract Management
• Relationship Building
• Service Level Management
• Negotiation
• Community/Landlord Relations

• Develop and manage the company’s business plan; optimize portfolios to maximize profitability; and recommend new processes and initiatives that enable the business improve underlying profit.

• Develop the long-term business plan and oversee the financial strategy to achieve plan over time.
• Work closely with various departments to identify, analyze, and recommend various revenue-generating and cost-saving initiatives.
• Lead preparation of business cases and other analyses to support decision-making.
• Assist from time to time in preparing all internal management reporting to the Executive Management Team and Board of Directors.
• Drive optimization of the company’s overall site portfolio.
• Develop various investment allocations and justifications to ensure maximize returns.
• Provide inputs to preparation of strategic plan by analyzing trends and forecasts of major variables that significantly impact Key Performance Indicators (KPIs).
• Maintain in-depth knowledge of market dynamics such as competitor analysis, market share, demographic trends, and growth projections.
• Identify business problems and provide recommendations for improvement.
• Demonstrate strong understanding of business direction and needs and develop solutions, roadmaps, and assessments of potential business impacts.
• Coordinate development of the annual market intelligence report.
• Prepare weekly, monthly, and annual cash forecasts.
• Develop financial models to assist business planning and value transactions.
• Execute fundamental and corporate financial analyses.

• B.Sc in Economics, Business Administration and other relevant field
• CFA certification or MBA is an added advantage
• 10-15 years working experience
• Big-4 Experience is an added advantage

• Exceptional analytical skills
• Strong presentation skills
• Exceptional modeling skill
• Negotiation Interpersonal Skills
• Can communicate comfortably in English (oral & writing)
• Have a good sense of customer service
• Very comfortable with Microsoft office applications
• Knowledge of Navision GL module
• Firm grasps of relevant reporting standards

• Extract and analyze network statistics based on performance metrics and service level agreement requirements.

• Measure and prepare service performance report and send to Performance team lead
• Analyze daily end-of-shift reports and tickets from Network Management to generate performance reports and identify discrepancies.
• Intelligently reconcile and correlate key performance metrics obtained from multiple data sources.
• Apply appropriate dispositions and/ or actions to resolve discrepancies
• Work collaboratively with team, customers, and third parties to resolve exceptions.
• Ensure continuous research into more effective ways to carry out network monitoring and SLA reconciliation.

• Promote communication between colleagues for the benefit of information flow and to curb any problems that arise.
• Write and submit reports to the Performance Team Lead in all matters relating to the Performance Management unit.
• Manage relationships with partners/vendors.
• Performs other appropriate duties as requested by Performance Team Lead.

• Performance Management
• Computer and Information Management
• End User Support
• Network Operations Management

• 1st degree in Engineering preferably Electrical/Mechanical/Telecommunication Engineering
• At least 2 years’ experience in related field or role