Job Openings at Stanbic IBTC Bank, 16th April, 2019

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are recruiting to fill the position below:     Job Title: Mobile Banking Support Officer Job ID: 39007 Location: Lagos Island Job Sector: Information Technology and Services Job Details

• Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

• Managing Mobile Money and Internet Banking Platforms for optimum performance
• E-Channels applications support e.g. Finacle Internet Banking, Mobile Banking, Telephone Banking, Finacle USSD, Electronic fund Transfer

• Managing Mobile and Internet Banking Platforms for optimum performance
• Monitor SMS and Email Alerts for optimum performance
• Provide 2nd level support for bank branches on Mobile and Internet banking application
• Proactive designing of solutions to enhance the delivery of services on the two channels
• Generation of useful reports from the platform for reporting and troubleshooting.

• First Degree in Computer Sciences or IT related courses
• Master’s Degree in Computer Sciences or IT related courses
• Oracle, MCSA, knowledge of Microsoft Visual Studio, Java

• Minimum of 5 Years relevant experience

• Generating Ideas
• Exploring Possibilities
• Taking Action
• Understanding People
• Embracing Change
• Providing Insights
• Adopting Practical Approaches
• Developing Expertise

• Application Knowledge for Support - Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.
• Business Continuity Management - Refers to the knowledge and experience required to ensure provision of service continuity planning and support.
• Rollout Management - Refers to the knowledge and experience required to ensure the protection of the live environment and its services by using formal procedures and checks.
• Testing - The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards, to ensure that new and amended systems, together with any interfaces, perform as specified.
• IT Support - Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.
• Database Administration - Refers to the knowledge and experience required to manage the installation, configuration, upgrade, administration, monitoring and maintenance of physical databases.

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

• To process data by running End of day activities on application systems, take backup of databases, generate reports, print and circulate.
• Ensure that all work request / incidents logged in Remedy are responded to and resolved within the agreed time frame. Also ensure that calls are escalated and communicated to the required support area and user.
• Bank’s Data Centres (Live and DR) management.
• Provide high level competency with regard to application systems monitoring

• Ensure smooth Run and Support End of day processing & End of month processing on Finacle core, Finacle ODS, HP&L & MOD etc.
• Ensure that backups of application databases are done as stipulated in the backup policy and loaded into disaster recovery site.
• Ensure timely handling of System / Technical Job request logged in remedy e.g. System issues, new report request etc
• Cycle time to resolve issue assigned by the Helpdesk.
• Ensure the timely transfer of SWIFT messages, GBM, HPL, MIS, and Adaptiv files on a daily basis.
• Administer the Data Centre and Disaster Recovery Centre.
• Monitor and Report all the activities at the Data Centre.
• Ensure that there is no service disruptions at all times.

• Minimum of first Degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.
• Professional qualification will be an added advantage eg SQL.
• Minimum of 2 year post qualification experience
• Information Technology - IT Operations
• 4 Years Experience in Finacle Banking Application and extensive knowledge of SQL

• Data Analysis: Ability to analyse statistics and other data, interpret and evaluate results, and create reports and presentations for use by others.
• IT Knowledge: Possesses a deep and broad knowledge base in fundamental IT technical skill sets. Stays informed on emerging trends.
• IT Support: Ability to provide optimal IT support to departments to help facilitate meeting of the Bank's objectives.
• Documenting :Ability to document information pertaining to information systems and or process and operational specifications.

• Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

• Understand the bank’s current system architecture
• Work with the business to design cutting edge custom-applications that will allow our meet business to stay ahead of the competition and achieve their strategic goals
• Take the leading role in the design of new solutions and engender innovation within the team
• Ensure the design of applications according to business specifications

• Design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team
• Recommend and design structures and tools for systems which meet business needs, delivering the technical visualization of proposed applications for approval by the business and execution by the development team
• Translating technical plans into detailed designs for implementation using selected products
• Ensure that relevant technical strategies, policies, standards and practices are applied correctly
• Work with users and business units to gather project requirements and define scope of work
• Transform business requirements into optimal systems implementations, as well as work with business users across the globe to fulfil their IT application needs

• First Degree: IT and Computer Sciences
• Project Management Certification
• Demonstrable Programming skills
• 3-4 years experience in
• Information Technology - Solutions Development
• Application development in .NET (VB and/or C#)
• Relational database experience (MS SQL Server focused)
• Familiarity with all aspects of the Software Development Life Cycle

• Code Writing
• Awareness of the Software Development Life Cycle (SDLC)
• Trouble shooting ability.