New Job Openings at Netcom Africa Limited, 10th July, 2019

Netcom has been Nigeria’s leading Internet Service Provider since 2004, staying ahead of the competition with cutting edge platforms in VSAT, WIMAX, Radio, and Fiber technology. Now, a pioneer in Business Transformation Solutions, we empower organizations to lead their market space by keeping pace with the rapid changes in IT innovations, ensuring relevance to specific business initiatives required to maximize revenue generation. We are recruiting to fill the position below:       Job Title: Pre-Sales Engineer Location: Victoria Island, Lagos Short Summary of the Job

• The Pre-Sales Engineer will be responsible for designing solutions based on client’s requests and develop BOM in various options to satisfy both the client and our internal billing unit.
• He or She will also have the responsibility to develop and manage future products for Netcom

• Deliver all standard and non-standard bill of materials (BOM’s), proposals, project network architecture (PNA’s)
• Ensure that all BOM’s and proposals are technically and financially sound to meet both client’s and Netcom’s objectives and are within the timelines set by all stakeholders
• Attend client product presentation, requirements gathering and other matters as requested by both internal and external stakeholders
• Ensure that the PLC documentation of all current products are updated
• Serve as level 3 support for any technical issue on delivered products
• Participate in the product steering committee in identifying products that Netcom will pursue on an agreed timeframe
• Execute PLC phases for selected products up to launching (business investigation, design and planning, testing and roll-out).

• BSc degree required in Computer Science or Engineering
• CCNP, CCIE or related Network engineering certifications
• ISO 9001:2000 and TL 9000 training and/or experience
• 5 to 8 years working experience is required for this role.

• Proven senior IT and telecommunications hands-on experience.
• Proven track record of driving and defining complex projects
• Ability to manage all stakeholders on all running and planned projects
• Exceptional written and communication skills are essential
• Experience of managing multiple IT and telecommunications disciplines i.e. software development, technical support, systems and Network architecture, etc.
• Advanced level understanding in network, transmission and server systems fields
• In-depth experience of negotiating with and managing third parties
• Working knowledge of Project Management methodologies
• Ability to use MS Word, Excel, Office and non-windows operating system
• Ability to manage competing demands in an environment with frequent changes, delays, or unexpected events.
• Ability to lead and guide others in a collaborative work environment.
• Skill in analysis, developing alternative courses of action, and decision making.
• Ability to establish and document procedures.
• Ability to manage individual and group projects.
• Ability to originate change and influence others at all levels of the organization.
• Must be able to travel, and work off-hours to accommodate project deliverables and deadlines.

• Effective presentation and communications skills
• Pathloss transmission planning tool.

• The Project implementation engineer will be grounded in both systems administration and network engineering.
• You will be in charge of the full project life cycle from the implementation stage to handing over, you must be able to demonstrate hands-on experience in delivering various projects in the IT sector.

• Responsible for planning, scheduling, conducting and coordinating the technical and management aspects of projects.
• Accountable for the successful completion of engineering projects.
• Schedule and monitor project activity to achieve an “on-time” result including follow-up with external suppliers to ensure timely response to action items.
• Monitor project cost activity to achieve an “in budget” result.
• Ensure effective engineering and Client communications.
• Timely preparation and release of engineering project proposals (e.g. BoM, network diagrams, project timeline, purchase requests, client invoices).
• Interpreting clients' requirements, identifying and addressing design parameters and engineering problems and ensuring solutions are implemented.
• Closing and updating of project engineering tickets.
• Ensure that all projects are well documented and organized.
• Completing all assigned tasks as delegated by the project manager.

• Experience in working with multiple discipline projects.
• Project management skills.
• Excellent IT/Computer skills (e.g. Microsoft Office software, other company and specific software applications), Basic IP networking skills.
• Effective analytical and problem-solving skills.
• Strong organizational skills, effective leadership skills and confident decision-making ability.
• The ability to work within budgets and deadlines.
• Patience and the ability to deal with people.
• Effective communication skills both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Willing to perform work or support outside office hour.
• Highly motivated and resourceful.
• Must be a team player and be able to prioritize different request and requirements.
• Minimum of 5 years of experience in Managing Projects
• A Degree in Computer Engineering or related field
• Certifications (PMP, CAPM) is a plus

• Responsible for maintaining integrity, operational suitability and relationships of all assigned sites.
• As an extension of the IT manager, acting as a liaison, bridging/facilitating communication and understanding between the client and Netcom Service Assurance & Delivery team. Understanding the clients business and therefore IT needs and coordinating the process of delivery of IT solutions to the client.

• Coordinate the activities of  onsite IT Staff at the client’s site, work scheduling, project monitoring, reporting etc
• Liaise with the IT staff at Netcom’s HQ to translate clients needs as well as leverage on Netcom back office support on resolving issues.
• Liaise with the Management at client’s site as  technical lead and relationship manager IT communications between ITO client & Netcom
• Liaise with the account manager to manage and or coordinate commercial Issues.
• Manage the Open Ticket Queue for outstanding issues and liaise with Netcom Support to track open items.
• Provide IT support when necessary for users at client’s site.
• Provide reports to clients for tracking of consumables, etc.
• Provide weekly, monthly and ad hoc reports as prescribed GM Operations
• Escalate to third-party vendors for IT support if required, i.e. Polycom, Printing, etc.
• Interact with the Site’s staff, in particular Head’s of Department, to establish a working relationship and ensure the problem resolution.
• Work with the Netcom IT team to further advance the IT environment at the client’s site.
• Resolve issues that may occur outside of office hours, e.g  MD & CEO support
• Adhere to Netcom procedures and enforce such procedures at the client’s site.
• Ensure complete compliance with Netcom internal policy and TL9000 quality standards
• Provide insight & suggestions of the environment at the client’s site.

• Advanced knowledge of Windows Server Administration, IT/Desktop troubleshooting, Financial Application – like Navision, ERP, CRM, etc.
• Considerable knowledge of IP Network, LAN management and Troubleshooting, Microwave/Radio Management, VOIP on Avaya, Cisco or Lifesize platform
• Emails with Exchange Server – both local and hosted via hosted exchange.
• Cloud computing  and hosting of IT services – Domain, Web Services, emails, Storage, off-site backup and recovery
• Advanced communication and relationship management skills
• People management and team working skills.

• Scripting and programming skills
• UNIX/LINUX/SunSolaris advanced knowledge
• Database administration

• A preferred degree in the following area   - Elect Elect Eng, Computer Eng, Computer Science, Physics, Mathematics and other core sciences with a strong basis for ICT
• Mandatory 5 – 8 years experience, with at least 3 years in the same role supervising staff and coordinating activities for delivery IT support and Solutions

• To support and maintain all IT architecture both internal and in client’s location.
• This position is also responsible for administering up to 100 desktops as well as all company servers, printers, phones, and other peripherals.

• Configures, tests, and maintains LAN/WAN equipment and related services
• Identifies, diagnoses, and resolves network problems
• Create and maintain comprehensive documentation for all implemented networks
• Provide network-related user issues as escalated
• Assist in network project design and implementations
• Maintain and support the company’s LAN/WAN environment
• Daily maintenance and problem resolution
• Maintain necessary documentation on both network issues and projects assigned
• Maintain and troubleshoot Apple servers (Open Directory) for a middle-sized environment (less than 200 computers)
• Set-up of computers for staffs
• Troubleshoot application and hardware issues on both user and server levels
• Aid in maintaining that all servers/computers/peripherals are in good working condition
• Perform servers and other computer asset maintenance (regular and ad-hoc)
• Maintain hardware and software updated inventory
• Resolve all application (emails, applications, etc) related issues
• Participate in designing and implementation of various systems/application projects as requested by the client

• Minimum of 3 years’ experience in IP network maintenance and troubleshooting
• Advance knowledge in routing (EIGRP/OSPF) and switching (VLAN’s, STP, etc)
• Advanced knowledge in SNMP and other network management protocols/systems
• Advanced knowledge in QoS principles and use of different QoS appliances
• Able to identify network issues, propose and implement actions to resolve the problem
• Experienced and knowledgeable on different wireless technologies (802.11 a/b/g/n/ac) design, implementation, optimization and troubleshooting
• Must be highly resourceful
• Able to complete tasks with minimal supervision
• Must be a team-player
• Certifications (CCNP/CCDA/CCIP) is a plus
• Understanding of wires and wireless basic networking
• Ability to use an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on an Apple Macintosh system
• Ability to manage and support 1st and 2nd level issues on a Microsoft Windows System
• Basic understanding of Directory Services on both Windows (Active Directory) and Macintosh (Open Directory)
• Understanding of hardware configuration of both Apple and Windows devices is highly desirable
• Intermediate understanding of DNS, DHCP, Filesharing (with or without SAMBA)
• Ability to work under pressure
• Ability to document activities and issues
• Ability to support basic applications like MS Office and others
• Must be a team-player
• Certification on Apple environment is a plus