Liteworks Consult Limited recruitment for a Front Desk/Customer Service Personnel in Lagos

Liteworks Consult Limited - We are an indigenous IT organisation, a team of young and vibrant professionals with knowledgeable experience that stands out. We have an expertise that spans key technology areas not limited to UI/UX design, Project Management, DevOps and IT Support. We are recruiting to fill the position below:     Job Title: Front Desk/Customer Service Personnel Location: Lagos Job Description

• Act as the point of contact between the manager and internal/external clients
• Handle requests and queries appropriately

• Answer all incoming calls and redirect them or log messages
• Receive letters, packages etc. and distribute them
• Answer questions and address complaints
• Generate sales leads that develop into new customers
• Identify and assess customers’ needs to achieve satisfaction
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Manage diary and schedule meetings and appointments
• Check, sort and forward emails
• Keep updated records and files
• Take up other duties as assigned (travel arrangements, schedules etc.)

• Proven experience as front desk representative or relevant position
• Familiarity with office machines (e.g. scanner, printer etc.)
• Up-to-date with latest office gadgets and applications
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Customer service orientation
• Discretion and confidentiality
• Knowledge of office management systems and procedures
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)

• HND/B.Sc Degree in any relevant field; additional qualifications will be a plus.