Jobs

Customer Service Representative Job at Ofat Testimony Global

Ofat Testimony Global is currently recruiting suitably qualified candidates to fill the position below: Job Title: Customer Service Representative Location: Lagos Job Description

Managing incoming calls and customer service inquiries
Identifying and assessing customers’ needs to achieve satisfaction

Requirements

Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.

Skills & Qualification:

Minimum requirement OND
Must portray good communication skills.

Responsibilities

Manage large amounts of incoming calls
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Deadline: 30th December, 2019. How to Apply Interested and qualified candidates should send their CV to: [email protected] Using the "Job Title" as the subject of the mail.

Lagos State

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