Jobs

PecanTrust Microfinance Bank Limited recruitment for a Customer Service Officer

PecanTrust Microfinance Bank Limited is a Central Bank of Nigeria Licensed, for-profit making institution dedicated to supporting early stage, small and medium-sized enterprises ‘SME’, the informal working class and low income families through providing access to finance, entrepreneurship training, a network of mentors and facilitating business partnerships.
We are recruiting to fill the position below:
     
Job Title: Customer Service Officer Location: Lagos
Key Responsibilities
  • Open and maintain customer accounts in line with all the required documentation.
  • Manage fixed deposit customers
  • Draft & send regular customer engagement bulk SMS & emails
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, adjustment and following up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Answering calls and responding to customer emails
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions
  • Sell products and services
  • Compile reports on overall customer satisfaction.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Welcome visitors and customers into the banking hall
Key Requirements
  • BSc from a credible university
  • Excellent communication and presentation skills
  • Very neat appearance
  • Preferably a female
  • Experience in microfinance banking operations would be an advantage.
  • Minimum of 1 year banking experience
  • Proven customer support experience
  • Excellent computer Skills
   
How to Apply Interested and qualified candidates should send their CV to: [email protected] with the subject "Customer Service Officer".
  Application Deadline   10th February, 2020.


Lagos State
Banking job vacancies in Nigeria, Customer Service job vacancies in Nigeria, MicroFinance Bank job vacancies in Nigeria, Lagos State job vacancies in Nigeria
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